Customer Retention Maximize customer retention rates by ensuring customer satisfaction, executing pre defined customer touch point/call plan, leading customer training (on site, as needed), anticipating and defending against competitive threats, and leveraging strategic selling framework Menu Expansion Proactively team with CEM & HSE to identify and close menu expansion o

Follow specific instructions to prepare solutions per specification for film coating. Performs tasks to produce finished products following Standard Operating Procedures. Accountable for adhering to all quality and safety guidelines. Effectively communicates verbally and in writing. Demonstrates a sense of urgency to complete production schedule on time. Accepts personal

Customer Retention Maximize customer retention rates by ensuring customer satisfaction, executing customer touch point/call plan, being single point of contact for all problem resolution, and anticipating and defending against competitive threats Menu Expansion Grow menu by establishing personal credibility, illustrating Ortho value propositions, demonstrating product cap

Reviews and interprets regulations/guidance documents to develop regulatory strategy to support Transfusion Medicine project teams in terms of regulatory submission pathway, CMC strategies, submission requirements, timing and risks. Interact with US FDA and acts as a liason with Corporate International RA and/or country RA to define submission content, expedite pending ap

New Customer Acquisition Convert competitive/new customer accounts. Develop customer acceptance by establishing personal credibility, illustrating Ortho value propositions, demonstrating product capabilities, and successfully managing highest probability opportunities to close. Strategic Planning Develop and execute strategic territory plans to prioritize, pursue, and con

Pick/Pack customer orders and manufacturing orders to conform with instructions, regulations and department SOP's. Unload trucks and palletize all incoming materials and store/deliver to appropriate area/individual. Visually inspect for accuracy and condition prior to signing receipt documentation. Enter receipt information into applicable computer system, if applicable L

Planning, selecting, and buying of raw materials, chemicals, biologics and components, as per specifications,along with the review and action of requisition report. Monitor inventory, open purchase orders. Provide forecasts to suppliers. Support projects for product launches, discontinuances, inventory, cost savings initiatives, supplier changes. The ability to utilize Pl

Develop and coordinate the completion of the Operations Plan, including all work associated with the implementation of new and improved products into the factory. Includes planning of work, recommending budgets and resources required. Coordinate or execute the development or update of operations documentation, including but not limited to validation plans, reports, SOPs,

Executing release testing and data analysis for release of product. Individual will run, maintain, and troubleshoot Vitros 350, FS 5, 1, and 4600 analyzers. Work in partnership with manufacturing Operations, Product Support and other technical support groups to ensure Quality and customer expectations are met prior to final release of the product. The individual will exec

Strategically identify and drive increased use of data as part of all Commercial business decisions Run monthly reports out of systems to support audit requirements Create and analyze various viewpoints & critical KPI measures. Generate points of view, deliver actionable insights tailored to audience, including senior management. Build or work with IT/data architects to o

Coach and mentor scientists to achieve goals and objectives, develop action plans, and monitor performance and deliver feedback. Facilitate resolution of technical issues and provide direction regarding prioritization of work. Promote cGMPs, proper safety practices, and proper environmental practices. Make hiring and termination decisions. Partner with cross functional te

Change author role for site changes driven from the site quality organization. Responsible for strategizing, planning and organizing multi disciplinary technical projects and drive their completion. Author technical and quality related documents in support of Change Notices and the quality system. Assist in audit preparedness activities for both internal and external audi

Execute manufacturing or manufacturing support processes according to standard operating procedures and current curriculum. Inspect products online to confirm proper assembly and remove defective products Use of ERP system for performing material transactions/moves/quantities/cycle counts Accurately complete documentation in batch records, logbooks, forms and other GMP do

Responsible for analyzing supply requirements and developing an optimal supply plan to meet targeted service and inventory health oversight (PO push out / pull in, stock at risk). Overall Purchase Order management for inventory and non inventory purchases, ensuring dates are accurate in the ERP system. ASN management and creation. Creates and/or revises procedures, specif

Reviews Device History Records (DHR) and Incoming Inspection documents for accuracy, completeness and compliance with specifications per applicable departmental procedure(s) Reviews data and coordinates with manufacturing supervisors for the efficient/timely release of product. Partner with operations to evaluate and address quality events including nonconformance's, prod