Configuration and development using the ServiceNow ITSM/CSM suite of tools. Understanding how to populate and maintain the CMDB using ServiceNow best practices Prepare and present client facing and internal deliverables that are technology related Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices Overall

Proven experience as a key technical resource leading the development of solutions in client environments Experience with implementation of Service Now, working with all core ITSM processes Responsible for working with Process Owners to define requirements and create well written user stories that meet the criteria required to deliver a successful product Analyze and docu

Provide second level support for technical issues, including hardware, software, and network problems, ensuring timely resolution and minimal downtime. Collaborate with Tier 1 support and other IT teams to escalate and address complex issues efficiently. Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system. Conduct

Develop, run tests on, implement, and maintain operating systems, related software, and infrastructure. Establish and implement standards for computer operations to ensure compatibility between hardware and software, according to specifications and parameters. Troubleshoot and resolve software, operating system, and networking problems, including participating in Root Cau

Configuration and development using the ServiceNow ITSM/CSM suite of tools. Understanding how to populate and maintain the CMDB using ServiceNow best practices Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders Ability to create and maintain API and data integration process

Responsible for working with Process Owners to define requirements and create well written user stories that meet the criteria required to deliver a successful product Analyze and document business processes and systems Facilitate requirements gathering and document requirements Support all design, testing, and documentation efforts Develop a comprehensive Test Plan and t

Design, deploy, and maintain systems infrastructure. Collaborate with teams to design integrated solutions. Monitor, analyze, and optimize system performance. Troubleshoot and resolve system issues. Evaluate new technologies for efficiency and reliability. Provide technical guidance and support. Able to be on call 24x7 support and there will be some after hours and weeken

Manage and maintain video conferencing systems, including hardware, software, and peripherals. Perform routine maintenance tasks to ensure optimal performance and reliability of video communication equipment. Provide technical support and troubleshooting assistance to users experiencing video conferencing issues. Collaborate with cross functional teams to identify and add

Proven experience as a key technical resource leading the development of solutions in client environments Experience with implementation of Service Now, working with all core ITSM processes Responsible for working with Process Owners to define requirements and create well written user stories that meet the criteria required to deliver a successful product Analyze and docu

Manage hardware asset data within the designated Asset Repository(s). Manage software assets data within the designated Asset Repository(s). Perform inventory audits. Maintain software assurance, subscriptions and maintenance. Manage incoming and outgoing asset shipments. Create Argis Warehouse Application tickets for all hardware requests. Conduct software inventory audi

Manage hardware asset data within the designated Asset Repository(s). Manage software assets data within the designated Asset Repository(s). Perform inventory audits. Maintain software assurance, subscriptions and maintenance. Manage incoming and outgoing asset shipments. Create Argis Warehouse Application tickets for all hardware requests. Conduct software inventory audi

Providing technical leadership and mentoring, performing peer code reviews, and ensuring the ServiceNow team follows software development best practices Preparing and presenting client facing and internal deliverables that are technology related Translating business requirements into detailed technical designs that represent actionable development tasks Collaborating with

Develop, run tests on, implement, and/or maintain operating system and related software Establish and implement standards for computer operations for compatibility between hardware and software, according to specifications and parameters Troubleshoots and/or resolves software, operating system, and networking problems. Schedules, performs, or monitors system backups or, w

ServiceNow Business Analyst ITOM Job Locations US Remote Job ID 2024 3039 Category ServiceNow Type Full Time Job Description We have an opportunity for a ServiceNow Business Analyst to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can review, analyze, and evaluate business systems and user needs. The su

Manage and maintain video conferencing systems, including hardware, software, and peripherals. Perform routine maintenance tasks to ensure optimal performance and reliability of video communication equipment. Provide technical support and troubleshooting assistance to users experiencing video conferencing issues. Collaborate with cross functional teams to identify and add