We have an opportunity for a ServiceNow Senior Business Analyst to join our talented IT Services team. The successful candidate will have fluency in ServiceNow business analyst and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. The successful candidate will be part of a team responsible for the maintenance and enhancement of the ServiceNow platform and must be able to act with a sense of urgency and adapt to changing priorities.

*Although primarily remote, candidates must be able to travel on-site periodically to Bethesda, MD

Responsibilities

Proven experience as a key technical resource leading the development of solutions in client environments
• Experience with implementation of Service Now, working with all core ITSM processes
• Responsible for working with Process Owners to define requirements and create well-written user stories that meet the criteria required to deliver a successful product
• Analyze and document business processes and systems
• Facilitate requirements gathering and document requirements
• Prepare client facing and internal deliverables that are technology related
• Transform functional requirements into detailed technical designs that represent actionable development tasks
• Apply Agile methodology to elicit requirements and process flows for federal customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis.
• Perform basic, no to low code configuration of ServiceNow such as catalog items, workflows, form views, choice lists, dashboards, portal, etc.

Required

• Bachelor's degree in IT Systems or related

• More than 10 years of IT experience

• Minimum 3 years of direct experience with ServiceNow products and platform implementations
• Certified ServiceNow Administrator
• Experience developing and implementing systems using Agile/Scrum methodology
• Demonstrated experience eliciting requirements using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis
• Demonstrated experience critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into detailed requirements (e.g., Epics and User Stories)
• Excellent written and oral communication skills
• Training or certification in agile methodologies
• 2 years of experience with ITIL Service Management processes.
• ITIL Foundations certification
• Must be eligible to meet government eligibility requirements
• ITIL v4 Foundations Certification

Preferred

• ServiceNow ITSM Specialist Certification
• Federal Consulting Industry Experience Preferred

#LI-Hybrid

Perks of working at NetImpact Strategies

• Your health comes first - we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future - 401(k) Plan - Immediately vested employer contributions; no matching required
• Work hard, play hard - we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome - Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education - Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020!
• Have fun and celebrate and give back - Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact's core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is NetImpact's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact's online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").