Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

• Provides leadership and program management over an assigned area of specialty. Specialization assignments may include Supervise Phone Agents, including the hiring, training, and supervision of this group
  
  
• Deliver exceptional student service in person, on the telephone, and via email to support all students (face-to-face and online)
  
  
• Serve as the lead point of contact for state grant programs and tuition waivers (review, reconcile, and process aid)
  
  
• Assist the Associate Director of Customer Services and Training with the creation, implementation and execution of the annual communication plan for the Office of Student Financial Assistance.
  
  
• Interpret and adhere to federal, state, and institutional financial aid rules and regulations
  
  
• Present financial aid information to small and large groups to support recruitment initiatives at on and off-campus events.