Skip to Main Content

Coordinator

Please see Special Instructions for more details.

Federal legislation requires institutions of higher education to inform prospective members of our community about its most recent crime/incident statistics; crime prevention; security programs and activities; policies concerning the reporting of crime; and related information in accordance with the Campus Security Act, commonly referred to as the Clery Act. Upon request, you can obtain a paper copy of the university's Annual Campus Security Reports by contacting the NKU Police Department, 419 Old Johns Hill Road, Highland Heights, KY 41099 or calling 859-572-5746. This information is also available on the NKU Police Department's website at http://nku.edu/police/securityreports

Posting Details

Position Information

Working Title Coordinator
Department Student Financial Assistance
Compensation Title
Position Number 30000397
Position Status Regular
Work Schedule
M-F 8:15-4:30 – some evenings and weekends as needed throughout the year.
Hours per Week 37.5 hours, additional hours as needed throughout the year
Months per Year 12
Commitment to Inclusive Excellence

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.
Purpose of Position
The coordinator position in the Office of Student Financial Assistance will provide advice to students and parents on the availability of federal, state, and institutional aid programs. This includes assisting students from the application process to the delivery of aid.

This position will also work with University offices to resolve student issues while delivering exceptional service to students, parents, and the University community. This position presents financial aid information to small and large groups varying in size from approximately 10 to 300.

This position also supervises the client service area and monitors the ongoing needs of students and parents.
Primary Responsibilities
  • Provides leadership and program management over an assigned area of specialty. Specialization assignments may include Supervise Phone Agents, including the hiring, training, and supervision of this group

  • Deliver exceptional student service in person, on the telephone, and via email to support all students (face-to-face and online)

  • Serve as the lead point of contact for state grant programs and tuition waivers (review, reconcile, and process aid)

  • Assist the Associate Director of Customer Services and Training with the creation, implementation and execution of the annual communication plan for the Office of Student Financial Assistance.

  • Interpret and adhere to federal, state, and institutional financial aid rules and regulations

  • Present financial aid information to small and large groups to support recruitment initiatives at on and off-campus events.
Qualifications
A Bachelor’s degree and two years of professional experience in financial aid or related field is required.  An equivalent combination of education and experience will be considered.

Must have strong communications skills (both oral and written).

Ability to work with many different personalities.

Must have a strong attention to details and have good computer skills and knowledge.
Minimum Education Acceptable Equivalency
Preferred Education Bachelor's Degree
Minimum Experience 2 years
Salary $37,128 minimum/annually
Pay Grade S68
Posting Detail Information

Requisition Number 2024S2002
Job Open Date 02/23/2024
Job Close Date
Open Until Filled No
Quick Link https://jobs.nku.edu/postings/13765
Is this an internal only posting?

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained?

    (Open Ended Question)

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. References