Northern Kentucky University (NKU) seeks excellence by enriching its educational environment and culture through the diversity of its administration, faculty and staff and by embracing inclusiveness, equity, and global awareness in all dimensions of its work. NKU is an Equal Opportunity/Equal Access/Affirmative Action institution. We encourage applications by members of diverse groups and by persons with a demonstrated commitment to issues of diversity and experience in achieving goals relative to inclusive excellence.

• Performs day-to-day updates to housing and occupancy management system and housing access control system database; Assigns and re-assigns students based on need, request, and other factors; provides a high level of customer service for all constituents; accepts and processes all room change request forms; inputs all housing assignments into housing and occupancy management system and manages the interface with SAP, All-Card, and dining, and maintains accurate student accounts; reconciles student accounts for accurate billing and credit to the correct accounts.
  
  
• Processes housing/dining contracts with pre-payments; serves as an ex-officio member of the Contract Review Committee for University Housing; processes all cancellations and withdrawals and assesses fees appropriately; creates rates/refund schedules for the University Housing office and Business/Auxiliary services.
  
  
• Corresponds with all applicants regarding University Housing processes and sends notice of assignment, roommate information, and meal plan requirements, as necessary.
  
  
• Keeps accurate records and files for each student assigned to housing, including maintaining archival information for the requisite amount of time.
  
  
• Supervises student staff at the front desk of the main office for University Housing, including setting policies and procedures, ensuring sufficient staffing levels and coverage, and supervising student staff and holding them accountable to their roles.
  
  
• Reconcile and submit reports regarding assignments, occupancy, and the housing and occupancy management database.
  
  
• Performs other related duties, as assigned and as appropriate.

• Bachelor's degree preferred;
  • Equivalent is a High School Diploma with 3 years of professional experience managing student housing and occupancy.

• Experience working in an office, prefer experience working in a university housing office and working with housing assignments at the collegiate level: prefer experience working with a housing and occupancy management software database.

• Preferred degree programs include: Business management, computer science, information technology.

• Must have exceptional customer service skills, both verbal and written; must be able to defuse stressful situations without causing undue harm to the University or student; should have good knowledge of Microsoft Office Suite.