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Define and champion the vision, strategy and product roadmap for mobile apps and capabilities based on Kastle business goals, client feedback and utilization Conduct market research and competitive analysis to stay on top of innovations and trends in mobile within the security, safety and access control industry Steward mobile features and capabilities from conceptualization to launch and adoption
Posted 1 day ago
Lead and provide oversight of the Operators who staff the Command Center. Ensure the Video Command Center Operators are fully trained, skilled and proficient in all technologies required to execute their role. Coordinate calls for emergency services and assist with providing information and direction to responding units. Learn and manage the Immix/Sureview system, CCTV system, video recording syst
Posted 2 days ago
Kastle Systems
- Falls Church, VA / Silver Spring, MD
Actively monitor Live Cameras and process all Video alarms and contacts received through our in house system, or any of the phones in the Operations Center, accurately and efficiently, while maintaining a professional decorum and following all designated procedures. Communicate and work with other departments to resolve client issues. Verbally and or in writing respond to all building emergency ca
Posted 2 days ago
Provide design leadership across the product, engineering and design teams to champion client needs and expectations while delivering on Kastle’s business goals and brand Define and effectively communicate design frameworks/artifacts to unify product, engineering and internal stakeholders around client focused product deliverables Establish design thinking and processes such as rapid, iterat
Posted 2 days ago
Initiates conversations and cultivates long term business relationships with top developers, architects, property management companies, condo boards and building owners. Prospect for new business by developing relationships through cold calling, trade shows, networking, appointment setting, industry associations, referrals and other lead generation techniques. Clearly articulate “Why Kastle&
Posted 2 days ago
Define and champion the vision, strategy and product roadmap for mobile apps and capabilities based on Kastle business goals, client feedback and utilization Conduct market research and competitive analysis to stay on top of innovations and trends in mobile within the security, safety and access control industry Steward mobile features and capabilities from conceptualization to launch and adoption
Posted 2 days ago
Act as project liaison between Kastle departments and client during implementation, effectively managing, coordinating and communicating the needs and expectations of all stakeholders, through coordination and attendance at client /department meetings and briefings and/or phone calls and e mails Initiate and conduct the contract review and implementation process, and generate follow up proposals a
Posted 3 days ago
Manages local, senior staff who are responsible for regional service management, ongoing client service delivery, information technology, and financial reporting Responsible for all activities relating to the creation and accomplishment of customer experience objectives, like case closure rates, first time resolution, call answer SLAs, billing resolution, and other customer related objectives Mana
Posted 4 days ago
Review Video Alarm Clips to determine if alarm was activated by a person/vehicle. Selects “Escalation” resolution when cause by person/vehicle/suspicious activity at a site. Selects “False Alarm” resolution when Remote Video Alarm was not triggered by a person/vehicle or suspicious activity. Selects “Video Issue” resolution when no video is viewable in the web a
Posted 6 days ago
Create test plans Create and Document test cases Perform and document risk analysis Record test progress and results Code automated tests Develop standards and procedures to determine product quality and release readiness Discover defects within software and work with software engineering for root cause analysis Drive innovation and streamline overall testing processes Identify, isolate, and track
Posted 6 days ago
Implements and maintains IT Service Management processes and best practices for a broad customer base Works across the organization to implement data protection and privacy strategies that protect our customer and employee data, but at the same time does not prevent progress within the business environment Responsible for the technical planning and implementations of data security technology acros
Posted 6 days ago
Drive community patrol vehicle to patrol Northwest DC/Bethesda neighborhood. Observe and report any suspicious activity to DC/MD police. Request solicitation license from door to door solicitors found in neighborhood. Document activity using mobile app Take digital pictures of any concerns (e.g., damage to property). Investigate security alarms of patrol customers and report any suspicious activit
Posted 10 days ago
Process all contacts received through our in house system, or any of the phones in the Operations Center, accurately and efficiently, while maintaining a professional decorum and following all designated procedures. Obtain and record all pertinent request information. . Initiate data update requests whenever incorrect customer or system data is discovered. Process temporary “special admit&rd
Posted 14 days ago
Utilizing Dynamics AX, effectively develops and implements program solutions that meet high levels of quality, security, and performance Formulates steps required to develop program, using structured analysis and design Effectively troubleshoots and provides resolutions to ERP related issues Analyzes software and workflow environment, and modifies system to increase operating efficiency Engages wi
Posted 16 days ago
Perform commercial fire alarm system test and inspections. Perform routine service and maintenance of commercial fire alarm systems. Complete electronic test and inspection forms on tablet and laptops. Communicate and coordinate with office and customers to provide the best possible customer experience. Prepare for inspections by reviewing plans and documentation. Specify accurate scopes of work f
Posted 19 days ago
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