Provides onsite end user support Acts as a primary point of escalation from Tier 2 service desk agents Provides mentorship, training, and information leadership/coaching to System Specialists I Communicates effectively with clients and internal team members Uses tools available to research solutions and provide assistance to clients Demonstrates strong problem solving ins

You will seek out new customers and partner with existing ones by offering a variety of solutions to improve their business and take exceptional care of your clients. You will conduct outbound calling every day to set face to face appointments, ensuring outstanding customer service though regular follow ups, reporting regularly to a branch office. You will establish and s

Seek out new customers and collaborate with existing ones by offering a variety of solutions to improve their business; you will have to make it a priority to take exceptional care of your clients Be able to thrive in a fast paced environment; you must be driven to succeed and willing to strive to be the best You must bring a high level of energy and be committed to achie

Support and champion Konica Minolta products and services in dealerships within the assigned region Assist the servicing entity with diagnosing equipment issues including Multi Functional Devices, Production Print products, software / driver applications Responsible to travel to Dealers within territory (at least 80%) Act as the Subject Matter Expert (SME) on KM Policies

Communicate with, support and align with the Directors of Business Development (Sales responsibility) of IP Channel to drive pipeline growth within the 3 channels and increase sales of industrial print solutions in North America ((Direct, Dealer and Industrial Print channels) Performance measured by unit sales compared to the fiscal plan and unit sales expectations Analys

What You'll Do Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery Ability to drive to customer sites within assigned territory, track inventory supply and

Proficiently provide hardware and software technical support for Konica Minolta Work Group products in various network environments In depth understanding of the complete line of Konica Minolta Work Group products and the various host environments and operating systems which include Windows, Mac, Netware and UNIX Must be proficient on color issues as well as on Fiery and

Actively participate in discussions with internal and external stakeholders to obtain full understanding of contract requirements Interface with cross functional departments, including but not limited to legal, credit, finance, service, direct sales, product marketing, risk management and contract administration Recommend solutions in accordance with standard operational

Proficiently provide hardware and software technical support for Konica Minolta Work Group products in various network environments In depth understanding of the complete line of Konica Minolta Work Group products and the various host environments and operating systems which include Windows, Mac, Netware and UNIX Must be proficient on color issues as well as on Fiery and

You will seek out new customers and partner with existing ones offering targeted solutions to improve their businesses using a consultative sales approach. You will conduct outbound calling every day to set face to face appointments and meet with clients, reporting daily to a branch office. You will learn and demonstrate the benefits of all Konica Minolta products, servic

As an individual contributor, will report to the VP leadership on strategic initiatives, revenue plans and business forecasting Assist in developing go to market strategy by working closely with both technical support and product marketing team Assist, coach & mentor the KM field production sales specialists and commercial print specialists in discovery and validation of

Conduct client network evaluations of the print fleet, produce business reviews of the documented environment for clients Exhibit a high degree of enthusiasm for customer service and relationship building Perform fleet assessments, create reports and proposals for MPS opportunities. Use a consultative sales approach to assess business impact of managed print solutions, id

Provide advanced remote technical support to clients over the phone using remote control tools Conduct onsite advanced technical support at client location as needed Diagnose and resolve server, storage and network infrastructure issues Ensure client networks remain stable with maximum uptime through proactive and reactive technical support Work with application vendors i

Network Design Network Installation Project Management Network Presales Essential Activities Network Design, Implementation, Support and Consulting (Billable) 80% Administration (project notes, time submission, expenses, etc.) 5% Professional Development 10% Presales consultation with clients, vCIOs and Account Execs 5% Qualifications College Degree (AS or BS/BA) Three+ y

Strong interpersonal and communication skills Ability to collaborate with internal partners, coworkers and external vendors Ability to manage in a team and matrix environment Strong listening skills ability to understand customer needs and equate them to our solutions Strong knowledge of CRM tools Strong knowledge of Microsoft Word and Excel Strong knowledge of IIM produc