Strategy Development Collaborate with cross functional teams to develop and implement a comprehensive fraud and risk management strategy aligned with business objectives. Stay abreast of industry trends, emerging threats, and technological advancements to continually enhance fraud prevention measures. Product Leadership Lead the product development lifecycle for fraud and

Passionately maintain and establish relationships with current and potential guests to promote and sustain a high level of player recognition and service. Engage with our players promoting BetMGM in order to build customer loyalty and increase frequency of their visits Responds to and addresses all guest requests, questions, and concerns in a timely manner Own the guest e

Develop a comprehensive understanding of the personal data BetMGM collects, uses and stores. Work cross functionally to proactively mitigate risk associated with current and emerging privacy related laws and regulations in the United States and Canada. Manage outside counsel to address issues relevant to privacy related laws and regulations. Review products, features, pla

Lead key initiatives independently, demonstrate a deep understanding of the business, and provide thought leadership on the industry Manage junior team members in carrying out of tasks (e.g., guide Associate(s) on dissemination of market share performance of BetMGM and key competitors to internal and external stakeholders). Assist in the preparation of materials for key s

Lead the definition of BetMGM's customer care vision delivering unparalleled customer service and excellence in operational efficiency. Champion the implementation of scalable processes and cutting edge technologies necessary to bring our vision to life. Foster accountability and cultivate high performing teams in Customer Care, CS Operational Intelligence, CS Operations

Own the roadmap of competitive & engaging market offering for the Sports Trading Product Platform across Digital and Retail Work closely with third party data providers to ensure requisite data is sourced, integrated, and supports internal tools and external consumer facing product. Ensure your initiatives and backlog are prioritized in sync with the business and product

Position Senior Manager, CRM Performance Location Jersey City, NJ Remote Status Hybrid Job Id 2396 # of Openings 1 Senior Manager, CRM Marketing Performance Jersey City, NJ About Us We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations MGM Resorts International and Entain Grou

Responsible for daily campaign execution, managing customercommunication through email, push notification and onsite channels and ensure the best possible player experience. Responsible for briefing and managing BetMGM Rewards assets. Be the creative counterpart for the Loyalty Marketing Manager to ensure promotionsare relevant and engaging. Coming up with new concepts to

Serve as the Information Security department lead with both direct and indirect leadership responsibilities across the Information Security program. The role is strategic, requiring broad mastery of the cyber security, IT and risk programs in a complex IT and financial sector enterprise Interface extensively with executive leadership on corporate risk priorities, business

Raise purchase orders on the company procurement system Monitor the purchase order approval flow to ensure timely approvals Work closely with business stakeholders to create purchase order, review and receipt goods and services when appropriate Weekly review and approval of expenses and corporate credit card charges on Concur Create and Maintain vendor files to ensure all

Continuously monitor updates to online gaming and sports wagering regulations Work cross functionally across departments within the Company, often switching between competing priorities on a daily and weekly basis Assists with periodic reviews of products and services, ensuring compliance with regulations or detecting potential areas of non compliance Provide all departme

Assist Internal Audit leadership with maintaining a compliant Internal Audit methodology, including all supporting materials (e.g., policies, procedures, workpaper standards, charters, etc.) and oversight/governance structure Participate in operational, regulatory compliance, and financial audits of business, as determined in the approved annual Internal Audit Plan Assist

Creates and executes marketing project plans and revises as appropriate to meet needs, milestones, and requirements. Identifies resources, assigns responsibilities, and follows up on task progress and completion as part of the company's Go to Market plan. Manages day to day operational aspects, leads ongoing communication, and drives resolution of risks and blockers to en

Perform daily finance reconciliations and regulatory submissions across multiple channels and states on a timely basis. Become knowledgeable in BetMGM's revenue cycle and reporting process and assist in performing month end reconciliations. Flag up reconciling differences and lead daily investigations to resolve, including any necessary follow up. Work closely with the BI

Oversee team of 20+ Payment Associates. Develop training, quality assurance, and learning and development plans for team members. Ensure BetMGM recovers the maximum amount in disputes by verifying correct workflows are being followed for the analysis and response to chargebacks, and that service levels for response time are being met. Perform monitoring of chargeback repo