Critical Environment Technician
Dulles, VA 
Posted 22 days ago
Job Description
OverviewAs a Critical Environment Technician (CET) in Microsoft's Cloud Operations & Innovation (CO+I) team, you will help to maintain the critical infrastructure that keeps our datacenters up and running. This could be anything from performing basic monitoring and inspection, performing various types of maintenance, participating in equipment troubleshooting, enforcing all safety and security requirements, and developing methods of operating procedures (MOPs) and standard operating procedures (SOPs). Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
ResponsibilitiesEquipment and Systems Operations: Works on tasks (e.g., making rounds, initial assessments on equipment performance) as assigned with varying levels of supervision, sometimes minimal. Builds knowledge in operating equipment and systems within a set discipline (e.g., electrical, mechanical, controls). Operates all systems and equipment in a safe and professional manner. Performs monitoring and inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds for unsafe or abnormal conditions. Recognizes circumstances where execution would be considered safe to do. Monitors performance of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center. Utilizes telemetry, control systems, and other platforms to monitor site status, analyze past and current events, as well as other processes, and can identify critical alarms. Escalates per applicable policies and standards. Performs various inspections and validations of equipment performance. Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work. Tracks hours for performed tasks. Adds required data, documents changes and upkeep of procedures and building management systems, and runs reports. Safely responds to and stabilizes abnormal conditions within the required timeframes for various abnormal facility events within data center with minimal supervision, utilizing emergency operating procedures (EOPs). Assists in developing EOPs. Identifies appropriate parties to mitigate incidences as they occur. Assists in providing emergency monitoring response to irregular or malfunctioning conditions. Gathers necessary information and participate in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required. Equipment and Systems Maintenance:Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs (e.g., basic replacements, changing of parts) for specific disciplines and equipment for which they have been trained, following methods of procedure (MOPs), and standard operating procedures (SOPs). Performs lower level maintenance with minimal supervision, and may resolve high level issues with supervision of upper-level colleagues. Follows recommended maintenance schedules. Prioritizes maintenance activities as required and/or appropriate. Documents tasks/issues for follow up as needed. Escalates as appropriate. Has a hands-on understanding of how equipment works within disciplines they have been trained. Performs troubleshooting of equipment and systems independently within their trained discipline(s). Documents issues found in troubleshooting process. Ensures equipment and systems consistency. Escalates as appropriate. Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site based on the appropriate severity leveled procedures. Coordinates on appropriate severity procedures for maintenance. Takes part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, federal/local legislation, and municipal codes. Corrects procedures and equipment when appropriate. Ensures work performed by suppliers/vendors is performed to scope and escalates as appropriate. Recognizes circumstances when to stop supplier/vendor work to address potential and/or identified concerns. Critical Environment Culture:Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance to applicable federal, state, local, and Microsoft requirements. Recognizes safe versus unsafe working conditions and responds accordingly. Maintains safe working conditions. Monitors the environment and stops work that is deemed unsafe or incorrect. Seeks to escalate immediately when unsafe working conditions are observed. Participates in required meetings, trainings, and necessary handoffs. Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives. Provides and submits reports (e.g., maintenance data, trending data). Develops methods of operating procedure (MOPs) and standard operating procedures (SOPs) for appropriately leveled procedures to ensure safe and reliable execution. Processes method of statement procedure (MSP) documents. Coordinates activities with contractors. Performs inspections of equipment in a facility. Participates in testing and commissioning activities. Other: Embody our culture and values


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
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