Join our thriving Company Vehicle Operations Team as a Program Administration Specialist, where your passion for precision meets unparalleled customer service. As a key liaison between our team and clients, you'll navigate the intersection of efficiency and excellence, ensuring a seamless experience for all stakeholders in our dynamic company vehicle program.

Key Responsibilities:

• Assist with all aspects of program administration including order system management, VOIM, logistics, and supply chain interface, vehicle order tracking, VIP/Inpat/Expat, EL, PE, FD and UAW programs, Affiliate programs, Short Term Lease Program, out of state interims and special vehicle moves, insurance and mortgage letters, program reporting, customer interface on all program issues.
• Manage program reports on a daily/monthly basis.
• Collaborate with other Stellantis departments, employees, dealers, and auction houses as needed for problem resolution.
• Support the Programs Administration call center as a program liaison and serve as a point of escalation for issue resolution.
• Assist in identifying opportunities for program efficiencies and process improvements.

Qualifications:

Bachelor's degree

Minimum 2 years customer service experience required

Skills/Competencies:

- Strong interpersonal and communications skills both written and verbal

- Capable of interacting with all levels of employees effectively

- Understand importance of prioritizing daily task

- Time management skills

- Highly organized, detailed & process oriented

- Excellent analytical, customer service and problem-solving skills

- Proficient in Microsoft Office

- Must be able to keep sensitive information completely confidential and only access when job functions require it.