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Reporting to the Operations Control Center Manager, the Operations Scheduling Coordinator is responsible for assigning and scheduling all crew and aircraft in support of Commercial and Intercompany activities for the Scheduling department of the Operations Control Center. The ideal candidate will be multi-skilled who can balance department needs with good people skills.
Responsibilities:Direct customer interface for ad hoc aircraft, buy back, AOG's and base movements
Possess a thorough knowledge of customer specifics and backup aircraft requirements as applicable to aircraft and minimum crew requirements
Coordinate aircraft movements for training, maintenance and between regions;
Work with Training as needed to adjust crew schedules to accommodate customer requests and/or recurrent training on hitch
Daily update to all reports (MCL, Buyback/Credits, Workover, etc.)
Determine aircraft movements that are most cost effective for customer coverage and provide options to Flight Ops Management and/or SD as needed
Assist maintenance to coordinate air and/or marine transportation for offshore AOG aircraft and keep customers advised
Daily comms with SD on any impacts to the next day's schedule due to AOG issues
Request workover from pilots when needed (and approved by an Operations Manager) to cover contracts or Adhoc requests
Supply and/or submit customs information when needed
Work with Operations Managers along with the customer and/or the Global Account Manager for the customer to adjust scheduling of aircraft to accommodate scheduled and unscheduled maintenance requirements for the aircraft
Communicate with Operations Managers and Maintenance Managers when assistance is required to provide a customer solution
Maintain working knowledge of company operations manuals and systems
Performing all other duties as assigned by Scheduling Supervisor and/or the OCC Manager
High school diploma or an equivalent required
Previous aviation experience preferred;
Previous administrative and/or operations experience preferred;
MS Office suite proficiency required;
Excellent organizational and task management skills required;
Excellent verbal and written communication skills required;
Excellent customer relations and communication skills required;
Detail oriented and task focused are essential to succeed in this fast paced work environment
Key Competencies:
Decisive - Ability to switch gears and make informed, rational choices quickly and with confidence
Adaptable - Ability to remain flexible in a stressful and ever changing atmosphere
Communication - Able to communicate information clearly and articulately with internal and external clients
Work Standards - Maintains high standards and pays close attention to detail, accuracy and completeness
Emergency Responsiveness - Understand that emergencies are inevitable and have the ability to remain calm
Flexibility - Respond positively to change and adapt to new situations quickly
Teamwork - Actively participates and supports other team members
Bristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.