RESPECT to people,COURAGE to be pioneers and raise the bar, and always demonstratingINTEGRITY and authenticity. Do these core values align with yours? If so, Lhoist North America may be the place for you! We are a company that believes our people make it happen and rewards talent by offering opportunities to further develop your knowledge and interests. Within our organization, we offer safety first environments, collaboration across teams, diverse and inclusive workspaces all while challenging each other to grow.

Application Deadline for this role will be 6/17/2024.

Join Our Dynamic Team as a Customer Service Representative!

Position Overview:At the heart of our vibrant sales team, the Customer Service Representative role is pivotal in enhancing our customer experience and streamlining our sales processes. You'll be the anchor between our customers and sales managers, ensuring that every order is a testament to our commitment to excellence. Your proactive approach will resolve any challenges swiftly, leaving our customers delighted and loyal.

Key Responsibilities:

• Customer Advocacy:Collaborate with the sales team to meet customer needs and take charge of resolving any customer challenges, aiming to enhance the customer experience with the company.

• Team Collaboration:Foster teamwork through effective communication and problem-solving with both internal and external stakeholders.

• Sales Support:Offer administrative and analytical aid to sales managers, oversee quotation generation, manage sales opportunities, and assist with bid documentation and reporting.

• Contract Coordination:Prepare and manage contract setup sheets based on dispatch information and sales data, ensuring all customer documentation is complete for shipping.

• Perform other duties as assigned.

Qualifications:

• Proactive and resilient, with the ability to foresee and address issues promptly.

• Excellent organizational skills, with the capacity to handle shifting priorities and work schedules.

• Strong communication skills, both written and verbal, across all levels.

• Proficient in Microsoft Office and SAP; CRM, SRM, VIM knowledge is beneficial.

• Adept at working independently, with a strong focus on results and customer service.

• Physical ability to perform job duties, including occasional travel and exposure to industrial environments.

Physical Requirements:

• Ability to perform physical tasks as needed.

• Willingness to work in various conditions, including extreme temperatures, noise, and dust.

• Capable of lifting up to 50 pounds.

• Traveling as required by management.

Required Experience: Minimum 2 - 4 years of customer service experience, utilizing SAP or similar ERP in mining, shipping, and/or heavy manufacturing environment.

Required Education: High School Diploma or GED. AA degree in Supply Chain, Logistics, Business, Finance, Engineering, or technical-related field or equivalent work experience in customer-focused positions.

Lhoist North America offers a very competitive salary package that includes but is not limited to comprehensive benefits including medical, dental, vision, life, vacation, and disability insurance. You can plan for your future with Lhoist North America 401K retirement savings options which includes an employer match. Lhoist North America also recognizes the importance of continuing education by offering Educational Assistance to our employees to encourage continued personal development and professional growth.

Here at Lhoist North America, we are an equal opportunity employer and value diversity in our workplace. We do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All qualified applicants will receive consideration for employment without regard to any of these protected characteristics. We encourage applications from all individuals and strongly support diversity in our workplace. We strive to create an inclusive environment for everyone, and we are committed to treating everyone in a fair and equitable manner. We are proud to be an equal opportunity employer and are committed to fostering a diverse and inclusive work environment.