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Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Develop and maintain scheduling of associates for the Service Delivery team to ensure proper coverage and staffing levels. They will also collect, compile, and present data to measure performance and monitor effectiveness of associates. They will use this data to make recommendations regarding staffing and phone coverage. Complete other tasks and requests assigned by management. This may include and not be limited to: ad hoc requests, major incident reporting, etc..
What You'll Do
- Service Delivery forecasting/scheduling needs.
- Provide data and analysis to teams within the organization.
- Incident Management reporting and analysis
- Provide customer contact metrics.
- QA data in support of Service Delivery
- Ad Hoc data and reporting requests.
- Can take calls as needed by volume.
- Other duties assigned by management.
What You'll Need
- Bachelor's Degree in a technical field or experience equivalence Required.
- 1-3 years Required.
- 4-6 years in a Call Center or Service Desk environment Preferred.
- A+, Net+ or equivalent experience Preferred.
- 4-6 years' experience working with PC's and LANs in a business environment Preferred.
- Demonstrated skill in reporting software applications/systems.
- Strong skills in building presentations in PowerPoint
- Will assist with any required data for audit requests.
- Knowledge of LAN/WAN configurations and topologies.
- Familiarity with troubleshooting networking equipment and TCP/IP.
- Must demonstrate excellent customer service skills.
- Ability to work closely with others in a team environment.
- Must be able to multi-task and manage multiple incidents & service request tickets
- Working knowledge of Windows XP-10, MS Office 2003-2013, Exchange Server/Outlook messaging, Windows Active Directory, SharePoint, IBM Mainframe and AS/400 environments, Oracle Applications
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- ITSM Toolset
What You'll Get
- Competitive weekly pay and bonus opportunities.
- A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
- Up to $5,250 annually in tuition reimbursement.
- View all our health, wealth, and life offerings at www.safelitebenefits.com.
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
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