We're searching fortalented individuals who provide System Administrator support. This program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, thencome join us!

Job Description:

• Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers.
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Qualifications:

• Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor's degree.
• Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Six (6) years of experience with Service Management (ITSM) is required.
• Four (4) years of experience with ServiceNow Technology platform is required.
• Two (2) years' experience integrating ServiceNow with other applications is required.

Certifications Required:

• ServiceNow System Administrator certification
• Requires DoD 8570 compliance Information Assurance Technical (IAT) Level II certification.
• ITIL 4 platform certification is required.

Position requires active Security Clearance with appropriate Polygraph

RealmOne is a mid-sized science and technology company dedicated to solving our customers' toughest mission challenges.

Headquartered in Columbia, MD., RealmOne supplies advanced cybersecurity, data science and software engineering services and products to customers in the Government and commercial sectors.

RealmOne has won numerous awards, to include Top Workplaces by the Baltimore Sun. Across more than 20 prime contracts, RealmOne is a premiere innovator for the Government and Department of Defense, and our team is located across the United States.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.