Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.
South Florida Ventures is a division within Informa, creates global platforms for industries. We organize over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see, and show products and do business.
What we're looking for:
We are looking for an experienced Customer Success Specialist. The Customer Success Specialist will support the events with white glove proactive service to our exhibitors, through event cycles, starting with post contracting through to post event. The right candidate will strive for world class service levels. This role will report to the Customer Success Manager.
You'll have a direct relationship with our global customers, often helping exhibitors resolve inquiries and issues quickly through kind and professional interactions via email, phone, live chat, and on-site/ in-person. Additionally, you'll maintain an expert-level knowledge of our events, offerings, and internal systems.
Job DescriptionObjectives of this role
Responsibilities
Position Qualifications:
This posting will automatically expire on 6/3/2024
Additional InformationWhy work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse, and ambitious team that welcomesall types of candidates.We are alsoflexiblewithdifferent working patternsandprioritize promotions internally. Our benefits include:
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
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