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IT Support Analyst, Associate
San Diego, CA
Job Description
Job Title- IT Support Analyst
Location- San Diego, CA 92121
Duration- 6 months
Shift- 8 am - 5 pm (Monday - Friday)
Job Description Overview
Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
1.Customer Service
2.Communication
3.Operating Systems Knowledge (Microsoft Windows, Mac, Linux)
4.Hardware Deployment and Configuration (Desktop, Laptop, Mobility, Printers)
5.Networking Configuration and Management
Technologies
* CompTIA A+, Microsoft, Windows, Apple, Mac, Linux, IoS, Android, Active Directory, Laptop, Desktop, Printer, Networking, PowerShell, Bash Batch, Imaging, Break/Fix, Troubleshooting, Customer Service
Education Requirement
* High School Diploma or equivalent.
Required Years of Experience
* 1+ Years of relevant IT experience
Physical Requirements
* Should be able to push, pull and lift up to 40lbs
* Forklift Required (Y/N): up to 40lbs.
Driving Requirements
* Are there driving responsibilities no matter how minimal with this role? yes
* (If Yes)How many hours per week? <4
* (If Yes) Select the type of vehicle use below:?
* Qualcomm Vehicle to be used
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Location- San Diego, CA 92121
Duration- 6 months
Shift- 8 am - 5 pm (Monday - Friday)
Job Description Overview
Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Follows standard operating procedures.
- Supports troubleshooting efforts to identify routine problems.
- Provides first level support to resolve problems with products, applications, and devices.
- Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.
- Assists with processing incoming requests.
- Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.
- Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
- Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.
- Contributes to the knowledge repository for routine technical support.
- Escalates routine problems as necessary to appropriate resource (e.g., support team, vendor).
- Completes routine technical tasks assigned by more senior personnel.
- Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel.
1.Customer Service
2.Communication
3.Operating Systems Knowledge (Microsoft Windows, Mac, Linux)
4.Hardware Deployment and Configuration (Desktop, Laptop, Mobility, Printers)
5.Networking Configuration and Management
Technologies
- Microsoft Windows
- Microsoft Active Directory
- Microsoft SCCM/MECM
- Linux
- Mac
* CompTIA A+, Microsoft, Windows, Apple, Mac, Linux, IoS, Android, Active Directory, Laptop, Desktop, Printer, Networking, PowerShell, Bash Batch, Imaging, Break/Fix, Troubleshooting, Customer Service
Education Requirement
* High School Diploma or equivalent.
Required Years of Experience
* 1+ Years of relevant IT experience
Physical Requirements
* Should be able to push, pull and lift up to 40lbs
* Forklift Required (Y/N): up to 40lbs.
Driving Requirements
* Are there driving responsibilities no matter how minimal with this role? yes
* (If Yes)How many hours per week? <4
* (If Yes) Select the type of vehicle use below:?
* Qualcomm Vehicle to be used
Note: The Company is committed to complying with the California Privacy Rights Act ("CPRA") effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com.
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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