The Credit & Collections Rep II (CNPA) will be responsible for insurance follow up and resolution of guarantor/insured liability in accordance with CP&A Policy and Procedure. Establish and follow up on guarantor payment agreements. Responsible for incoming calls and telephone coverage assisting caller with questions and complaints using the highest customer service skills. Investigate account and insurance reimbursement questions to the guarantor's/callers satisfaction. Ability to resubmit or appeal claims on behalf of the insured as necessary.