Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout Asia, Europe, Latin America, and the U.S., we have the global reach and extensive capabilities to provide personalized service wherever our clients' needs take us. As one of the world's leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.

We have an opening for a Senior Applications Engineer, Configuration Management.

The Senior Applications Engineer, Configuration Management drives and supports adherence and adoption of ITSM process within the Applications team. They provide guidance and expertise to the team on all areas of ITSM as it relates to the portfolio of solutions and services owned. This individual will own and drive processes and activities related to ISO 27001, change management, asset management, reporting, configuration management, and business continuity.

In this capacity, the Senior Applications Engineer, Configuration Management will:

• Implement and maintain ITSM processes for business enterprise applications including change and incident management, assets/CIs, reporting/metrics, configuration management, business continuity, and monitoring;
• Work with the IT service management team to advance and mature our overall processes, compliance, and documentation;
• Work with the business continuity/disaster recovery team to advance and mature our overall processes, compliance, and documentation;
• Work with our NOC team to define, implement, and fine-tune system monitoring and escalation/response path;
• Help obtain and maintain ISO certification to further risk reduction, standards, and client requirements; Prepare for, document, prove, and participate in periodic recertification;
• Provide guidance and expertise in change management;
• Build reports and dashboards for key team metrics such as incidents, system health and stability, and vulnerabilities;
• Strong understanding of ServiceNow and related ITSM tools;
• Be able to speak the language of the ITSM team in order to perform analysis of processes, application features and configurations, end user questions, etc.;
• Build, maintain and advance a strong relationship with appropriate vendors;
• Understand the roadmap for specific offerings and demonstrate strong knowledge of the ITSM space; and
• Monitor, track and report on performance and capacity. Responsible for capacity planning.

Proficiencies:

• Experience and skills of ITIL and ServiceNow best practices in SACM (Service Assets and Configuration Management);
• Experience and skills in ITIL and ServiceNow best practices in HAM (Hardware Asset Management) and SAM (Software Asset Management);
• Full understanding of CMDB structure;
• Possess strong communication, organization, negotiation, critical thinking, and leadership skills as well as exceptional customer service and collaboration abilities;
• Ability to work with project management on plans, tasks, and resource management and tools such as Confluence and JIRA;
• Familiarity with system integrations including APIs, web services, FTP, and database to database;
• Familiarity with SQL Server, SQL development/queries, and reporting tools;
• Familiarity of Windows Server including IIS, services, scheduled tasks, logging, and configurations;
• Familiarity with security best practices and procedures; and
• Familiarity with data governance best practices and procedures.

Qualifications:

• At least 2 years' experience working with ITSM processes and solutions (required);
• At least 7 years' of information technology experience (required);
• At least 5 years' experience working with and supporting enterprise platforms (required);
• At least 3 years' executive level engagement and customer service experience (preferred); and
• At least 3 years' of experience in a professional services or legal environment (preferred).

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

Eligible employees can participate in the Firm's comprehensive benefits program, which include the following:

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Healthcare Concierge and Advocacy
• Voluntary 401k Plan and Profit Sharing
• 10 Paid Holidays per year and a generous PTO program
• Family Support including Pediatric Mental Health and Parental Support, Paid Parental Leave, Fertility Benefits, and Breast Milk Shipping
• Back-up Child Care, Elder Care, and Tutoring
• Wellness Programs (Employee Assistance Program, Mental Health, and Well-Being Events)
• Retirement Plan Consulting
• Anniversary Bonus Program
• Professional Development Programs
• Transportation Allowance and Commuter Benefits
• International Travel Insurance
• Auto/Home/Legal Insurance
• Pet Insurance
• Employee discounts
• And more!

The Firm has a range of diversity initiatives including our Paul Hastings Affinity Networks (PHANs), Women's Initiative, and PH Balanced. These initiatives provide a firmwide forum to share experiences, as well as an opportunity to participate in a supportive network with common interests to help make life at the firm more inclusive. Learn more about our Global Diversity, Inclusion and Wellness Initiatives here.

Paul Hastings LLP is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.