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Job Summary:

Clear Channel Outdoor Holdings, Inc. (NYSE: CCO) is one of the world's largest out-of-home (OOH) advertising companies, having a diverse portfolio of over 450,000 print and digital advertising displays in 31 countries that reach millions of people every month. In the US, Clear Channel Outdoor operates in 44 of the top 50 media markets, and features a fast-growing network of over 3,600 digital displays across roadside, transit and airport environments.

CCO Technology is seeking a ServiceNow Developer who can deliver on configuration and custom development in our ServiceNow implementation as well as provide insight to the engineering team on opportunities for automation, operational improvement, and efficiencies. You will focus on engaging with customers and Technology partners through tickets and requests, developing, maintaining and configuring system capabilities, content delivery, operationalizing knowledge, assessing system performance, and identifying opportunities in our enterprise systems holistically.

The Solution Engineering team partners with stakeholders from Clear Channel's Corporate and Regional offices to enhance and improve the technologies that they use every day to perform their job. This includes HR and Financial Systems, Productivity Tools, API, IAM, BI, Content Portals, and Project and Workflow Management systems. We are an integral part of ensuring that Clear Channel Outdoor operates smoothly and meets our commitment of excellence to our customers.

What you'll do

• Understand and assess as-is business process workflows and user experiences to find ways to enhance them with appropriate technology solutions
• Implement configuration changes and custom developed solutions based on complex business requirements
• Design, build, test, deploy and monitor integrations
• Build new technology solutions to meet complex business requirements
• Manage and triage a ticket queue for all incoming tickets, ensuring timely response to our customers and rapid, successful resolution to issues
• Represent your business users needs and issues into clearly actionable stories
• Engage with technology partners around incidents and requests, resolving issues while bringing awareness to the bigger picture and any trends which could be resolved long term
• Build close relationships with our customers and Technology partners to enhance the solutions you build
• Help with our compliance activities including application walkthroughs, evidencing controls, and ensuring appropriate visibility and maintenance of elevated roles throughout the enterprise portfolio
• Administer the SaaS application platform and implementing configuration changes
• Facilitate business stakeholder verification and end user acceptance testing

About you

• You are passionate about developing technology solutions that not only solve complex business problems but that sustain
• You enjoy solving complex problems on a daily basis
• You proactively explore the product community for learning opportunities and engage with fellow team members to seek personal and professional growth
• You enjoy helping end users and customers adopt and adapt technology to build success and efficiency in for our business
• You understand how to work within a team and enjoy collaborating with others, across disciplines, to deliver results
• You are versatile in your understanding of technology solutions and business operations, connecting the dots between business need and technology function
• You strive for a deeper understanding of our business constantly, looking to build a wealth of knowledge to support the identification of value across our portfolio
• You have an understanding of agile principles and practices and drive towards excellence in your work
• You are an excellent verbal and written communicator and ask excellent questions that drive for clarity and collaboration
• You care deeply about the integrity of your craft and this is apparent through your perspectives on user experience and drive toward technology adoption
• You lead with curiosity, ensuring you understand a problem fully before jumping to resolution or response

Work Experience

• 3+ years full-time employment in software engineering-related roles
• 2+ years contributing to the delivery of enterprise-class business software, technology services and/or support with a focus on ServiceNow
• 2+ years consulting with customers/stakeholders, understanding business needs, and prescribing technology solutions
• 2+ years utilizing agile delivery methods, practices, and frameworks
• 2+ years managing the administration and configuration of ServiceNow
• 2+ years integrating with other cloud-based applications and data services

Education and Certifications

• Bachelor's degree in a relevant field (preferably business administration, information systems, or computer science) or comparable work experience
• Specific Application or business function experience or training and equivalent certification a plus

Skills

• Strong organizational / time management skills, and be detailed oriented.
• Excellent verbal and written communications skills
• Self-starter with a diligent work ethic and demonstrated flexibility.
• Able to multi-task and stay calm under pressure.
• Engineering in technologies like Javascript, Glide, Angular, and REST

Competencies

• Business Acumen:Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
• Creativity:Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Problem Solving:Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Functional/Technical Skills:Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Physical Demands
The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands
• Employee must have the ability to see written documents, computer screens and to adjust focus
• This job is performed in a temperature-controlled office environment
• Occasional business travel - approximately 10%

Location

Position Type

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Clickhere to learn about E-Verify.

Current employees and contingent workers click to apply and search by the Job Posting Title.