Provides circulation assistance to library customers. Performs essential public service support tasks. Performs other duties as may be assigned to further the goals and objectives of Fairfax County Public Library.

Note: This job announcement will be used to fill multiple current vacancies and may be used to fill future vacancies. Current vacancies are located at the following branches:

• City of Fairfax Regional Library, 10360 North Street, Fairfax, VA, 22030-2514
• Pohick Regional Library, 6450 Sydenstricker Rd, Burke, VA, 22015-4274
• Martha Washington Library, 6614 Fort Hunt Rd, Alexandria, VA, 22307-1799
• George Mason Regional Library, 7001 Little River Turnpike, Annandale, VA, 22003-5975
• Reston Regional Library, 11925 Bowman Towne Drive, Reston, VA, 20190-3306

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position description.)

• Sorts, Shelves and shifts materials;
• Alphabetizes books on carts;
• Checks shelves to ensure books are in proper order;
• Responds to the needs of library customers at the circulation desk;
• Charges and discharges library materials;
• Processes delivery and book drop returns;
• Issues library cards and maintains customer accounts;
• Informs customers of library services, policies, procedures, and resources;
• Resolves customer issues within established guidelines;
• Assists customers in the use of technology, e. g. copiers, printers, electronic materials;
• Refers customers to the information desk as appropriate;
• Retrieves and processes daily circulation reports;
• Assists with maintenance of the library collection.
• Assists with library support duties;
• May recommend reading materials to customers;
• May assist with outreach and other library programs.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge of library policies and procedures;
• Knowledge of English grammar, spelling, and punctuation;
• Ability to sort alphabetically and numerically;
• Knowledge of word processing and computer applications;
• Ability to operate the Library's automated circulation system;
• Ability to learn and independently use office equipment, including software suites and specialized databases;
• Ability to perform basic arithmetic
• Ability to establish and maintain good working relationships with others;
• Ability to exercise tact, good judgment, and initiative;
• Ability to understand and follow oral and written communications;
• Ability to promote library services;
• Ability to communicate orally and in writing in English with customers and staff;
• Ability to adapt to workplace change.

MINIMUM QUALIFICATIONS:
High school graduation or possession of a GED issued by a state department of education; plus, one of the following:

• Six months of full-time experience or the equivalent amount of part-time experience (i.e., two years as a 10-hour Page) working or volunteering in a library; or
• One year of full-time experience or the equivalent amount of part-time experience providing customer service.

• Six months of experience working with and assisting the public in a library setting.
• Experience explaining policies and procedures.
• Experience working with automated library systems/software.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.