Sprague is passionate about delivering diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country's infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers' changing energy needs.

Our Culture

We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."

In addition to great coworkers, you'll enjoy perks like medical benefits and retirement contributions that start on your first day. Employees start with three weeks (15 days) of paid vacation time per year! Sprague also provides tuition reimbursement for any employee that would like to further their education. Sprague has adopted a casual business dress code where you can wear jeans to work! Do you like to get involved where you work? Is giving back important to you? It's important to us, too! Sprague donates back to the communities in which we live and work every year, and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, FunForce, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.

Plus, we have some great benefits!

• 401(k) Traditional and Roth plans with employer match of 60% of the first 6% of the employee's contribution
• Defined Contribution Plan with an automatic 5% contribution from Sprague
• Paid Volunteer Time
• Flexible Working Policy (at least 2 days in the office)
• Choice of high deductible and PPO Health Plans to fit your individual needs
• Wellness Program

We want to hear from you!

Customer Setup Specialists are responsible for maintaining the integrity of all customer and terminal data within the Customer Service Department. You will be responsible for ensuring customers are set up correctly and efficiently, and that data flows accurately and successfully through our systems from purchase to billing, utilizing computers and communication technology & equipment. The ability to exercise sound judgment in decision making and employ effective time management skills are essential to communicating and interacting effectively with customers, co-workers and management across geographically dispersed sites and department boundaries. Promoting positive customer and employee relations by delivering results under pressure in a fast-paced environment.

In this role, you will act as a primary customer setup communication liaison, requesting additional documentation or following up with internal contacts to ensure customers are set up correctly and efficiently. You will maintain customer account data, record and track customer inquiries within the appropriate system(s) and maintain customer management as well as terminal automation software systems to support their proper daily operation. This role will also provide on-call phone support coverage and backup as required. If you have great customer service skills, are a team player, and are results driven, this is the role for you!

• Directly or indirectly reconcile basic issues or problems and answer inquiries about customer data and terminal systems, conduct research on cause, and coordinate with other internal departments to solve.
• Participate in ongoing Customer Service training to ensure adequate systems expertise, expedient training of new personnel, and improvement of general skills.
• Produce and maintain process documentation and support projects as needed
• Conduct all interactions in a professionally positive tone.
• Participate in projects as required.
• Other duties as required.

Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we've been for the last 150 years.

Qualified candidates for this role will have the following:

• Bachelor's degree and/or 1-3 years office experience in an energy industry environment.
• Effective time management, communication skills, and a willingness to learn
• Ability to work as part of a team as well as individually using available resources
• Ability to work well with others, organize workload, perform under pressure in a fast-paced environment
• Familiarity with customer-centric databases preferred

This is a hybrid opportunity based in Portsmouth, NH.

Who we are:

Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.

Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague!

Sprague is an EEO/AA employer. We strongly encourage minorities, females, Vets and individuals with disabilities to apply.

As a federal contractor we adhere to OFCCP employment regulations. Click here for OFCCP compliance information