At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

• Completes all tasks and responsibilities required to support, administrate, and maintain pertinent mortgage origination department software solutions as determined by the Mortgage Management team.
• Coordinates, schedules, and oversees data integrity testing of software application transactions and programs with select Mortgage department staff in conjunction with scheduled system releases and enhancements. Communicates documented issues identified during testing to lending management and to ISD project management, as applicable.
• Communicates, coordinates and acts as liaison between VyStar and various mortgage origination software vendors to trouble shoot and resolve program/service issues, ensure updates are tested within our framework as well as ensure routine maintenance.
• Provides first-level IT support to the mortgage origination department
• Attends scheduled project meetings and communicates upward/downward key project target completion dates to mortgage and/or lending management.
• Presents software releases, system enhancements, and newly created reporting at scheduled Lending Change Management meetings.
• Completes the tasks associated with the creation, implementation, testing and maintenance of Microsoft Office reports and forms.
• Designs, programs and implements semi-automated tools and reports utilizing Visual Basic for Applications.
• Create and/or provide documentation/user guides to pertinent mortgage staff on how each developed product works and how code-produced calculations are performed (if applicable).
• Create and maintain reports for the department using available software solutions

• Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors and to provide support and feedback to employees assigned to the Mortgage Department to consistently practice and demonstrate VyStar Excellence behaviors in performing the duties and responsibilities of their position. Expected VyStar behaviors are defined as:

• Focus Focus your full attention by carefully listening toand observing your client or member.
• Connect Consistently be friendly and approachable.

Demonstrate you care.

• Understand Listen empathetically and ask questions.

(70%/30%)

• CounselRecommend solutions based on your client's or

member's needs and objectives.

• Advance Ensure that member's expectations are exceeded.

Verify follow-up action.

• Responsible for understanding mortgage department goals as well as Credit Union goals and pro-actively works toward attainment of those goals.

• Consistently adheres to VyStar core values and Code of Ethics and acts in accordance with corporate defined values and ethics.

• Performs other duties as assigned.

JOB KNOWLEDGE, SKILLS, & ABILITIES

Minimum of two-three years experience in a mortgage origination position.

Applicant must have positive, well-developed communication skills, both written and oral, be detail oriented, have good organizational and active listening skills, the ability to work in a fast-paced environment, and proven ability to work with others.

Must have professional conduct and appearance and be self-motivated. Must work under the philosophy of "people helping people" and be able to communicate with members on all levels.

Proficient on all Microsoft Office applications including Visual Basic for Applications, and credit union software and/or core operating systems pertinent to completing various tasks and responsibilities of the position.

Equipment to be used in the daily performance of job duties include HP calculator, PC, and multi-function equipment is required.

The minimum formal education required is a bachelor's degree or higher. Experience may be substituted for education on a 2:1 basis. Computer proficiency is required.

Continuing education via local conferences and workshops is required for updates on federal regulations and secondary market requirements.

DISCLAIMERS AND WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this position description is an implied contract for employment. The functions are not all encompassing and are subject to change at any time by management.

As required or requested, may exert up to 20 pounds of force occasionally and/or negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources