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Performance Manager
Owings Mills, MD
Job Description
Job Responsibilities
Business Intelligence and Performance
Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the account management level.
Contribute to data management and interpretation skills in the team for the account and the model
Deep understanding of contract key performance indicator and reporting requirements and client expectations.
Support development of the shared service model in Financial Services
Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in the model, the industry and the BI/data fields.
Devise and promote creative data visualization.
Alignment to Firm and Financial Services Platform and Shared Service Model Initiatives
Potential requirements include but are not limited to the following:
Support enhancement of technology and tools for account use.
Play appropriate role relative to information security compliance for all JLL technology, account and platform implementations.
Support and drive/culture shift for JLL to become a data-driven organization.
Act as Program Manager for technology, BI, Data, Capex performance initiatives at account level.
Leadership
Identify savings and improvement opportunities, or problems requiring innovative solutions.
Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and results.
Participation in a shared service 'flow to work' team which responds to emerging needs by allocating expert resources.
Promote success powerfully, such that our team, vertical and clients recognize the value of your work.
Key Performance Measures
Desired outcomes identified up front and built into each new idea.
Support of current account programs and innovating thinking to shift model in positive ways aligned to overall team, account, and client goals.
Any and all other duties and tasks assigned.
Sound like you? To apply you need:Knowledge, Skills & Abilities
Education/training
Bachelor's degree or equivalent work experience required.
Six Sigma Green Belt certification preferred
Related experience advantageous
Years of relevant experience
5 years relevant work experience
Skills and knowledge
Excellent communication and presentation skills (verbal and written)
Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
Process Management experience or demonstrated skills -Results driven - the ability to analyze, act, and implement to ensure we achieve desired results
Strong leadership, organizational and execution skills
Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.
Team-building. Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical.
Flexibility.
Other abilities
Experience of extrapolating and visualizing data to derive actionable intelligence.
Experience with Microsoft Business Intelligence stack (SharePoint, PowerPivot, Power View)
Advanced Microsoft Office 2010 or later (Excel, Word, PowerPoint)
Advanced PowerBi
Physical work requirements and work conditions
This position is work-at-home with some travel as required by LS or account leadership.
Direct reporting relationship to the account director.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Business Intelligence and Performance
Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the account management level.
Contribute to data management and interpretation skills in the team for the account and the model
Deep understanding of contract key performance indicator and reporting requirements and client expectations.
Support development of the shared service model in Financial Services
Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in the model, the industry and the BI/data fields.
Devise and promote creative data visualization.
Alignment to Firm and Financial Services Platform and Shared Service Model Initiatives
Potential requirements include but are not limited to the following:
Support enhancement of technology and tools for account use.
Play appropriate role relative to information security compliance for all JLL technology, account and platform implementations.
Support and drive/culture shift for JLL to become a data-driven organization.
Act as Program Manager for technology, BI, Data, Capex performance initiatives at account level.
Leadership
Identify savings and improvement opportunities, or problems requiring innovative solutions.
Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and results.
Participation in a shared service 'flow to work' team which responds to emerging needs by allocating expert resources.
Promote success powerfully, such that our team, vertical and clients recognize the value of your work.
Key Performance Measures
Desired outcomes identified up front and built into each new idea.
Support of current account programs and innovating thinking to shift model in positive ways aligned to overall team, account, and client goals.
Any and all other duties and tasks assigned.
Sound like you? To apply you need:Knowledge, Skills & Abilities
Education/training
Bachelor's degree or equivalent work experience required.
Six Sigma Green Belt certification preferred
Related experience advantageous
Years of relevant experience
5 years relevant work experience
Skills and knowledge
Excellent communication and presentation skills (verbal and written)
Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
Process Management experience or demonstrated skills -Results driven - the ability to analyze, act, and implement to ensure we achieve desired results
Strong leadership, organizational and execution skills
Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.
Team-building. Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical.
Flexibility.
Other abilities
Experience of extrapolating and visualizing data to derive actionable intelligence.
Experience with Microsoft Business Intelligence stack (SharePoint, PowerPivot, Power View)
Advanced Microsoft Office 2010 or later (Excel, Word, PowerPoint)
Advanced PowerBi
Physical work requirements and work conditions
This position is work-at-home with some travel as required by LS or account leadership.
Direct reporting relationship to the account director.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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