The SHOW comes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the responsibility of the Computer Engineer to provide on-site support to internal customers as dispatched by the trouble ticket system while performing excellent guest service. This position has an on-site work schedule at the MGM National Harbor property.

THE STARTING RATE: $31.25

THE DAY-TO-DAY:

• Monitors the MGM National Harbor Help Desk ticketing system queue and works cooperatively with the Corporate IT department, National Harbor IT department, and vendors to facilitate correction of incidents and problems.

• Updates and closes tickets in a timely manner to reflect action taken and current status.

• Acts as the property expert on technologies and sets priorities in incident resolutions.

• Ensures that the computer room, office, and computer equipment are kept neat and clean.

• Performs preventive maintenance on PCs, printers, and other hardware. Installs service releases and performs routine maintenance on IT systems.

• Answers inquiries in person and via telephone, e-mail, and voice-mail concerning the use of computer hardware and software.

• Installs PC hardware/software and assists in the installation of system and networking hardware and software.

• Updates the shift report on a daily basis to include required information updates and to reflect significant activities that occurred during the shift.

• Ensures IT security on all IT systems that are deployed or changed (Firewall, VPN, etc.).

• Participates in maintaining licensing information for all applications and operating systems using established process.

• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.

• Responds effectively to guest inquiries related to MGM National Harbor and the National Harbor area providing excellent guest service.

• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

THE IDEAL CANDIDATE:

• High School Diploma, GED or equivalent.

• An Associates degree in Information Technology or related field is highly desired.

• 2+ Years of prior relevant experience in Information Technology.

• Ability to work varied shifts, to include weekends and holidays on-site at the property.

• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

THE PERKS & BENEFITS:

• Free parking on and off shift.

• Free meals in our employee dining room.

• Enjoy exclusive access to discounts on company amenities including hotel stays, dining experiences, retail offerings, and entertainment.

Are you ready to JOIN THE SHOW? Apply today!