MGH Broadway Primary Care - Revere, MA
Work Hours:
Monday, Thursday and Friday 8:30am-5pm; Tuesday and Wednesday 10:30am - 7pm
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Ability to perform all duties and responsibilities of a Patient Services Coordinator, Level I, as well as:
- Performs all check-in and check-out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.
- Assists in the orientation and training of new staff, to front desk procedures and best practices.
- Provides support and information to providers to problem-solve and manage complex administrative patient issues.
- Performs the daily management of the billing through EPIC.
- Understands all HMO, Managed Care and other Third Party Insurers. Functions as a resource for patients regarding managed care plans, insurance, and referral issues, with an ability to perform electronic insurance verification
- Understands financial services and self-pay resources and provides patients with information as needed
- Triages and manages telephone calls, utilizing courteous customer service skills. Ensures that calls and/or messages are directed to and received by provides and support staff.
- Maintains confidentiality and privacy consistent with HIPAA guidelines
- Completely performs, and is a resource regarding, all revenue enhancement activities including, but not limited to, registration verification, co-payment collection, cash management, etc.
- Schedule patient appointments and create referral shells for specialty visits. Schedule diagnostic testing and requests prior authorization as required.
- Enroll patients in Patient Gateway
- Coordinates, tracks and decrements referral appointments appropriately
- May handle inventory maintenance and the ordering of supplies