The Coordinator of Patient Services under general supervision, and according to established policies and procedures, performs all clerical business functions in a medical office, clinic, or ambulatory setting.

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

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* Secures, completes and verifies all pertinent patient demographic and insurance information (registration process) and enters data into computer.
* Performs initial telephone triage/screening with referral to appropriate medical professional.
* Schedules patients following established protocols, including referrals, testing, surgical procedures, specialist consults, etc. following physician orders. Assures referrals are insurance appropriate.
* Collects point of service co-pays and payments on account, balances cash drawer and ensures accuracy of bank deposit.
* Sets up and organizes patients charts, obtains appropriate consent forms, and maintains file system for confidential patient records.
* Reviews visit data, determines appropriate ICD-9 code from physician documentation and verifies CPT code. Enters data into computer system.
* Enters appropriate billing charges into computer; retrieves data and runs reports as necessary.
* Performs some patient care duties. Documents appropriate information in patient medical record.
* Manages office supply and inventory needs.
* May be required to float based on staffing needs.
* Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or employer hotline) any suspected unethical, fraudulent, or unlawful acts or practices. * Demonstrates behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service) of the organization.
* Embraces Standards of Behavior in order to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.

Education: High school graduate or G.E.D required.

Skills:
* Computer/typing skills of at least 40 wpm.
* Medical secretary, medical assistant program graduate or medical office experience (minimum of one year) required.
* Legible handwriting.
* Must possess strong interpersonal and communication skills in order to interact effectively with patients and families, physicians and office staff. Must demonstrate sensitivity to the patient care situation. Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patient served on assigned unit.
* Demonstrates knowledge of the principles of growth and development over the life span by completing continuing education program.

Experience: Medical Terminology, ICD-9 and CPT coding experience required.


The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet