Cloud Support Manager
Columbus, OH 
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Job Description

Cloud Support Manager

Columbia, South Carolina (remote)

Direct-Hire

Salary range: $80,000 - $100,000 + 10% annual bonus and some equity in the company

Job Description:


As a Cloud & Support Manager, you'll spearhead the cutting-edge realm of cloud infrastructure, orchestrating seamless transitions to cloud-based solutions and optimizing their performance. You'll lead a dynamic team dedicated to delivering top-notch technical support, resolving issues with lightning speed, and fortifying the security of our cloud environments. Collaborating with forward-thinking stakeholders, you'll drive innovation, harnessing the power of the cloud to propel our business to new heights of efficiency and success.

Responsibilities:

  • Lead and oversee the deployment, management, and optimization of cloud infrastructure, ensuring high availability and performance.
  • Manage and motivate technical teams to deliver exceptional support and results, including incident resolution and system maintenance.
  • Implement and maintain IT service management practices and methodologies, such as ITIL, to ensure effective incident, problem, and change management.
  • Develop and enforce security best practices and compliance standards for cloud environments to mitigate risks and protect sensitive data.
  • Collaborate with cross-functional teams and stakeholders to develop strategic plans for leveraging cloud technologies to drive business growth and innovation.
  • Ability to design and implement cloud-based solutions using Azure services to meet organizational objectives.

Qualifications:

  • Proficiency in Microsoft 365 (M365) suite and Azure cloud platform.
  • Strong understanding of Azure architecture, including virtual machines, storage accounts, networking, and security features.
  • Experience managing and optimizing Azure infrastructure to ensure scalability, reliability, and cost-efficiency.
  • Knowledge of Microsoft 365 components such as Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Intune, and Autopilot, including integrations and administration
  • Expertise in Azure Active Directory (AAD) for identity and access management, including single sign-on (SSO) and multi-factor authentication (MFA)
  • Lead and mentor the Help Desk team.
  • Establish and maintain Help Desk procedures and workflows for incident management, problem resolution, and service requests.
  • Monitor Help Desk performance metrics and implement continuous improvement initiatives to enhance efficiency and effectiveness.
  • Proficiency in IT service management practices and methodologies, such as ITIL, to ensure effective incident, problem, and change management.
  • Customer-focused mindset with a commitment to delivering high-quality support services and solutions.
  • Strong leadership skills with a proven track record of managing technical teams to deliver exceptional support and results.
  • Excellent communication skills to collaborate with stakeholders and articulate technical concepts and requirements.
  • Strategic thinking and the ability to develop and execute plans to leverage cloud technologies for business growth and innovation.
  • 5+ years of applicable experience providing help desk and cloud support.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco's HR Notice at Collection for California Applicants and Employees .
  • Virginia residents may access our state specific policies .
  • Residents of all other states may access our policies .
  • Canadian residents may access our policies in English and in French .
  • Residents of countries governed by GDPR may access our policies .
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Salary and Benefits
$ 80000.00-$100000.00 year
Required Experience
5+ years
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