Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Pay Starting at: $40.34+ per hour based on experience

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Senior Voice Engineer reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Senior Voice Engineer works closely with other technology professionals to monitor voice systems, evaluate impact and troubleshoot problems to implement solutions, and assist in the optimization associated with systems on all voice and data communication issues.

Responsibilities:

• Configures, tests, deploys, and maintains/upgrades unified communications/telephony systems
• Performs adds/moves/changes and performs preventative maintenance on telephony systems
• Proactively monitors and resolves potential service interruptions
• Provides Tier 3 support for telecom service requests and repairs received via service tickets
• Create and maintain end-user training materials and documentation
• Design and implementation of telephony systems and changes throughout the organization
• Manages and owns the success or failure of the implementation of telephony systems projects
• Procures equipment and maintains inventory levels at standards
• Maintains telephone records and procedures and is the responsible owner for such information/documentation
• Plans for and designs systems for future growth
• Develops a broad working knowledge of the full range of NM IS network platforms
• Responds thoroughly and promptly to customer needs as defined in conjunction with our customers
• Works effectively in supporting NM IS application teams with project and support activities
• Prepares and delivers effective support by seeking a thorough understanding of team, department, and organizational goals and objectives
• Mentors and aids in the development of Voice Engineers and Voice Engineer Associates
• Provides after-hours support as part of a team on-call rotation
• <10% travel required for external site projects and support
• Competencies:
• Thorough understanding of Cisco Unified Communications, including Call Manger, Unity Connection, Unified Presence, Emergency Responder, and Cisco Unified Contact Center Enterprise (UCCE)
• Ability to support all Unified Communications components including troubleshooting, configuration, optimization and design of a multi-cluster environment
• Understanding of IPPBX features, IP phones, and the ability to train customers in their use
• Solid data networking skills such as routing and switching with an emphasis on important voice concepts such as SIP, H.323, and QOS
• Familiarity with high-availability design (failover systems and data replication)
• Experience with Cisco RTMT and Solar Winds monitoring (or similar product)
• Experience with telephony systems and services such as PSTN, ISDN, PRI, SIP trunks
• Technical knowledge of network & PC operating systems, including Windows 7/8/10, VMWare ESX Server, MS Server
• Technical knowledge of current networking hardware, protocols, and telephony standards
• Strong troubleshooting experience
• The ability to think critically, learn quickly, deliver work on schedule, successfully resolve complex technical issues, and communicate effectively
• Knowledge and experience related to incident & change management systems
• Adapts well to rapid change and multiple priorities
• Develops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of technology solutions

Qualifications

Required:

• Bachelor's degree or equivalent years of experience
• 8+ years of experience
• Cisco Certified Network Professional (CCNP), Collaboration or equivalent relevant technical certification

Preferred:

• Cisco Certified Internetworking Expert (CCIE), Collaboration

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.