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Summary
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*** Remote option after onsite training is completed ***
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Position Summary
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The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general Access call center duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies.
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Required Minimum Knowledge, Skills, and Abilities (KSAs)
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Education: High school diploma or equivalent preferred.
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License/Certifications: N/A
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Experience: Previous medical office and customer service experience.
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Knowledge of customer service principles and techniques.
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Excellent professional judgment and decision-making skills.
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Excellent communication, interpersonal and customer service skills
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Ability to communicate calmly and clearly over the phone.
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Skill in using computer programs and applications to include Epic and Groupcast.
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Skill in conflict resolution.
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Ability to maintain confidentiality.
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Ability to work independently and as a team member.
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Ability to maintain a professional manner even under stressful situations.
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Additional Information
With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.
MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.