Applied Information Sciences is seeking a motivated and customer-focused IT Specialist to join our team and provide exceptional technical support to our internal users in a cloud-based environment. As the first line of defense for our internal technology users, you will play a vital role in ensuring a smooth and productive work environment. You will troubleshoot a variety of technical issues, provide support with software and hardware, and ensure timely resolution to user requests. This role is perfect for someone with a strong foundation in IT and a passion for excellent customer service.

• Provide first-line technical support to internal users via phone, email, ticketing system, and in-person interactions.
• Troubleshoot and diagnose a wide range of technical issues related to cloud-based applications, hardware, software, network connectivity, and peripherals including Windows and Apple PCs
• Effectively document and manage user trouble tickets, ensuring timely resolution and escalation when necessary.
• Maintain a knowledge base of IT policies, procedures, and solutions to common user issues.
• Maintain accurate and detailed records of all user interactions and support tickets.
• Document technical procedures and solutions for future reference.
• Document and escalate complex issues to senior IT staff for further resolution.
• Provision new laptops and configure them according to company standards.
• Maintain inventory of company hardware and software.
• Manage and maintain shared meeting spaces located at the Reston headquarters.
• Manage user accounts and perform other basic IT administration tasks.
• Stay up to date on the latest cloud technologies and industry best practices.
• Continuously improve technical knowledge through self-directed learning and participation in training opportunities.
• Maintain a professional and courteous demeanor while interacting with users.

This career opportunity is on-site at our Headquarter Office located in Reston, VA.

• A minimum of 1 year of experience in a technical support role or related field.
• A strong understanding of computer hardware, software, and networking concepts.
• A strong understanding of cloud computing concepts and technologies (e.g., SaaS, PaaS, IaaS).
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills, with the ability to build rapport with users.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A desire to learn and stay updated on emerging technologies.
• Experience with ticketing systems is a plus.
• Experience with Azure Gov and GCC-High is a plus.
• Experience with Microsoft 365 and Azure.

AIS, Dedicated to Our People

AIS employees can spend their entire career at AIS doing challenging, rewarding work and reach their desired level of achievement and responsibility. We offer the opportunity to move up, without the obligation to move out of a position where one excels. We are committed to our employee's success; however, they define it.

It's our dedication to our employees that inspired our leadership to invest in our future and become partially employee-owned through an Employee Stock Ownership Program (ESOP).

Our employees are our greatest strength, and we do all that we can to serve them. We invest in technology as early adopters, allowing us to create transformative and innovative solutions for our customers while exposing our team to cutting edge technology.

We hire outstanding individuals who are committed to curiosity, passionate about emerging technology, and who are excited to find innovative solutions for the biggest tech challenges facing international brands and government agencies today.

We Invest in Individuals Committed to Innovation

AIS is seeking professionals of a certain character and level of excellence. People that we can learn from and that we can help grow to achieve their personal career goals.

We are looking for:

• Smart people with a passion for technology
• Strong technical capabilities with a consultancy mindset
• Close involvement with local technical communities
• A willingness to think outside of the box to provide innovative solutions to clients
• Ability to solve challenging technical business problems
• Self-directed professionals

Our Core Values

• Client Success
• Continued Learning and Technical Excellence
• Strong Client Relationships
• Citizenship and Community

Applied Information Sciences is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis covered by law. Employment decisions are based solely on qualifications, merit, and business need.