Family Liaison - Ronald McDonald House

The primary point of contact with families for check-in and check out, donations and key interface with the hospital.

Schedule: Will vary based on staffing needs from week to week. Looking for candidates who can mostly work weekends, and overnights. Number of hours per week will vary as well.

Location:

Ronald McDonald House

711 E. Livingston Ave

Columbus, Ohio 43205

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We're 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children's Hospital. A Place to Be Proud.

Maintains assigned area as a welcoming respite for families, providing amenities such as reading materials, clean toys, diversional resources, and fresh snacks.
• Answers questions and concerns of families, providing education regarding needed resources and other health-related topics.
• Coordinates with hospital departments to ensure families have access to necessary resources and services.
• Assists families with the use of available department amenities and services.
• Collaborates to plan and implement departmental events and programs. Identifies opportunities for the growth and improvement of the family experience.
• Provides volunteer training and coordinates volunteer involvement.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Education:

• A Bachelor's degree or an equivalent work experience in similar program.

Experience:

• Exceptional interpersonal skills, friendly, compassionate, and able to relate to diverse groups of people.
• Superior problem solving skills, judgment, and ability to keep a level-head in stressful situations.
• Multi-tasker who is self-motivated and able to perform a variety of job responsibilities, from leading volunteers to assisting a family to performing minor housecleaning and repairs.
• Excellent dependability for covering the shift.
• Experience with compiling / monitoring written and statistical reports via computer systems, and attention to detail through administrative processes such as checkin/checkout and data entry for House functions.