This position will work closely with the Director of Loan Operations to provide leadership and direction regarding data collection, analysis, reconciliation and reporting. The individual will manage, partner and conduct key activities within the Loan Operations department associated with data analytics, general ledger, audit, risk, and finance. This role is key to supporting the efficiency and effectiveness of our data operations, ensuring accurate reporting, communicating with internal/external partners and leveraging insights for strategic decision-making.

Responsibilities:

Manage General Ledger and Quality Control teams:

• Manage daily/monthly General Ledger reconciliation process and DDA accounts associated with servicing the Bank's loan portfolio, both owned and serviced for others.
• Develop and implement data quality standards and procedures to ensure accuracy, consistency, and reliability.
• Manage daily Quality Control process providing oversight and guidance aligned with industry best practices.

Internal /External Business Partner

• Serve as point person regarding internal and external audit exams.
• Facilitate and communicate audit/exam scopes and remediation plans within Loan Operations.
• Analyze audit/exam findings and other self-identified deficiencies and work with assigned process owner to develop corrective action plan. Ensure action plans aligns with agreed upon report recommendations. Monitor target dates to ensure completeness and accuracy of resolved as documented. Update procedures as needed and perform trainings.
• Assist with team budget, tracking and monitoring.
• Work directly with RTC's Controller's office requests. During acquisitions, this role becomes a pivotal position to liaise between Loan Ops and Finance.
• Lead KPI/KRI Dashboard build out and analysis within Loan Operations.
• Collaborate with cross-functional teams to understand data needs, identify opportunities, and align analytics initiatives with business objectives.
• Oversee end-to-end data analytics processes, including data collection, analysis, interpretation, and reporting.
• Serve as point person and oversee Issues Management within Risk Central (self-identified and Audit Issues); identify and document deficiencies in the system; design and document remediation activities.
• Review and document the existing and emerging risks associated with business processes that could impact the achievement of strategic and operational objectives.
• Support the evaluation of control design and operating effectiveness testing for primary controls on an ongoing basis.

Qualifications:

• Bachelor's degree, or an Associate's degree combined with relevant business experience.
• 5+ years of banking experience (loan operations, finance, audit, risk, and compliance).
• Ability to collaboratively manage competing demands and priorities, work collaboratively, attention to detail, accuracy and analytical skills.
• Detail oriented with the ability to problem solve, identify and escalate problems/decisions when necessary, and demonstrate creativity and flexibility in addressing various problems.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong verbal and written communication including presentations.
• Horizon (FIS) and Archer (Risk Central) system experience a plus.
• Confidently present financial-related matters to management and applicable internal partners.
• Evaluate and identify potential internal control or compliance issues and research applicability of accounting/auditing principles and practices.
• Show a willingness to accept added duties responsibilities as required by management.
• Effective verbal and written communication skills.
• Ability to identify and resolve discrepancies independently and escalate when appropriately.
• Establish a strong relationships with internal and external partners.
• Influence colleagues to understand the vision of the organization and ensure departmental goals align with corporate strategy.
• Demonstrate leadership and project management abilities to deliver project requirements.
• Identify areas of improvement; implement change to deliver quantifiable quality improvements, operational efficiencies and adherence to regulations.
• Promote a positive work environment that encourages teamwork and creates a learning culture.
• Strive to build a diverse, well trained and knowledgeable team.
• Assess team members to identify (1) development needs; (2) strengths; talent potential. Build development action plans; mentor and coach team members to attain potential.
• Cross-train team members to optimize results.

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.