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Coworking Community Manager
Washington, DC
Job Description
JLL is currently seeking a dynamic individual for the role of Coworking Community Manager who's main duty is to provide exemplary customer service to members and building management by creating a cohesive and prosperous coworking environment. The flexible workspace provides a variety of membership types with private offices, coworking, virtual offices and meeting rooms. The Coworking Community Manager will work closely with the site team to onboard and manage new and existing clients to the space. This person is also responsible for planning and execution of community programming, social media management, and maintenance of facility equipment, operations and technology.
WHAT YOU'LL BE DOING/WHAT WE NEED FROM YOU/WHAT YOU'LL DO
Assists the Center Manager with conducting tours and qualifying incoming leads
Manages client onboarding and welcome experience from office setup to meeting needs of full move in process
Support new member orientation to the workplace
Collect and process payments
Maintain member portal, keeping information current
Help with member retention and ensure positive client experiences
Utilize a variety of coworking software applications to manage the space and membership data
Submit maintenance tickets for repairs to the facility and key equipment
Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.
Ensure light cleaning is conducted to entire coworking center
Be aware of local laws and regulations as they pertain to member safety and emergency preparedness
Utilize a variety of coworking software applications to manage the space and membership data
Submit maintenance tickets for repairs to the facility and key equipment
Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.
Ensure light cleaning is conducted to entire coworking center
Be aware of local laws and regulations as they pertain to member safety and emergency preparedness
Utilize a variety of coworking software applications to manage the space and membership data
Submit maintenance tickets for repairs to the facility and key equipment
Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.
Ensure light cleaning is conducted to entire coworking center
Be aware of local laws and regulations as they pertain to member safety and emergency preparedness
WHAT YOU BRING/ WHAT YOU WILL BRING TO THE TABLE/WHAT WE'RE LOOKING FOR
Bachelor's degree or equivalent work experience
Hotel/catering/event sales/planning or marketing experience preferably coming from the hospitality industry with 2-6 years of experience
Demonstrates project management skills
Highly technically capable
Able to understand and work with the variety of hardware and software applications that our space depends on
Experience managing corporate social media campaigns
Experience with written content generation in a business environment and basic graphic design skills are a plus
Passion for the local entrepreneurial community
Interest in working independently as well as with Flex team, Property Management team, and XM corporate staff
Displays a high-level of ethics, empathy and dependability
Previous community involvement or networking experience is preferred
WHAT'S INT IT FOR YOU
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
WHAT YOU'LL BE DOING/WHAT WE NEED FROM YOU/WHAT YOU'LL DO
Assists the Center Manager with conducting tours and qualifying incoming leads
Manages client onboarding and welcome experience from office setup to meeting needs of full move in process
Support new member orientation to the workplace
Collect and process payments
Maintain member portal, keeping information current
Help with member retention and ensure positive client experiences
Utilize a variety of coworking software applications to manage the space and membership data
Submit maintenance tickets for repairs to the facility and key equipment
Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.
Ensure light cleaning is conducted to entire coworking center
Be aware of local laws and regulations as they pertain to member safety and emergency preparedness
Utilize a variety of coworking software applications to manage the space and membership data
Submit maintenance tickets for repairs to the facility and key equipment
Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.
Ensure light cleaning is conducted to entire coworking center
Be aware of local laws and regulations as they pertain to member safety and emergency preparedness
Utilize a variety of coworking software applications to manage the space and membership data
Submit maintenance tickets for repairs to the facility and key equipment
Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.
Ensure light cleaning is conducted to entire coworking center
Be aware of local laws and regulations as they pertain to member safety and emergency preparedness
WHAT YOU BRING/ WHAT YOU WILL BRING TO THE TABLE/WHAT WE'RE LOOKING FOR
Bachelor's degree or equivalent work experience
Hotel/catering/event sales/planning or marketing experience preferably coming from the hospitality industry with 2-6 years of experience
Demonstrates project management skills
Highly technically capable
Able to understand and work with the variety of hardware and software applications that our space depends on
Experience managing corporate social media campaigns
Experience with written content generation in a business environment and basic graphic design skills are a plus
Passion for the local entrepreneurial community
Interest in working independently as well as with Flex team, Property Management team, and XM corporate staff
Displays a high-level of ethics, empathy and dependability
Previous community involvement or networking experience is preferred
WHAT'S INT IT FOR YOU
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2 to 6 years
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