Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience - a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a consciously inclusive environment where diversity is celebrated.

We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more.

The Vendor Manager works as a liaison between vendors and the Medicare Advantage line of business within the organization. The Vendor Manager will manage all aspects of vendor activity, including but not limited to vendor compliance, engagement, oversight, and performance.

Responsibilities:

• Reviews and negotiates terms of vendor contracts and communicates with vendors regarding day-to-day matters.
• Responsible for onboarding of new vendors from requirements gathering to go live and post go live.
• Works with internal stakeholders during onboarding phase to ensure successful launch.
• Builds and maintains positive relationship with vendors and monitor vendor performance.
• Evaluates ongoing relationship and contract changes needed prior to term date. Ensures key stakeholders are kept abreast of vendor relationship changes and or potential impacts to vendor relationships.
• Responsible for working with vendors for key deliverables including member materials generation.
• Research invoice and contractual issues and resolves discrepancies.
• Develop correction action and quality improvement plans for standards that are not met by vendors.
• Conduct monthly meetings document, discuss and resolve issues as well as monitor completion of action items.
• Leads the onboarding and transition of new vendors.
• Monitor compliance with all contractual requirements, vendor performance and reporting.
• Hold self and others accountable to meet commitments.
• Ensure diversity, equity, and inclusion are integrated as a guiding principle

Qualifications:

* Bachelor's degree required or the equivalent combination of training and experience, plus 2-5 years of related experience.

* Vendor Performance Management measurement experience

* Knowledge of Medicare Advantage

* Ability to develop projects, guide them to completion, while working with multiple stakeholders in a professional manner.

Skills/Abilities/Competencies:

* Demonstrate Mass General Brigham Health Plans core brand principles of always listening, challenging conventions, and providing value.

* Bring fresh ideas forward by listening to and working with employees and the people we serve.

* Respect the talent and unique contributions of every individual and treat all people in a fair and equitable manner.

* Strong, demonstrated track record of an ability to execute on time, on budget, and on scope.

* Strong aptitude for technology-based solutions.

* Ability to inject energy, when and where it's needed.

* Current in healthcare trends.

* Demonstrated forward, visionary thinking; ability to see "what is" and envision "what could be."

* Ability to develop, introduce, defend, and gain support for a new ideas and approaches.

* Excellent leadership skills and leadership track record.

* Ability to translate and communicate complex topics in a variety of forums, tailoring communications to effectively fit and influence the targeted audience, strong executive presence, presentation, and communication skills. Strong verbal, active listening, and written communication skills required.

* Ability to view the long-range trends and cycles of the business and industry and see the "big picture."

* Ability to apply a variety of strategic frameworks to analyze problems and to guide and develop solutions.