GENERAL SUMMARY
The Support Services Analyst II will provide 1st ,2nd, and 3rd level End User support to all Cathay Bank team members on all company supported applications and systems. Proficient in Microsoft Office systems and applications and networking. Responds to inquiries and requests for assistance with the company's computer systems, hardware, software, applications, telephone systems, and network. Identifies, analyzes, troubleshoots, and resolves problems and requests accurately and within the IT Service Level standards. The Support Services Analyst II will provide hardware, software, telephone, and email support to Cathay Bank team members. Contacts appropriate vendors for assistance in 3rd level technical support. Responsible for monitoring Service Now queue to address issues in a timely manner. Ensures proper tracking, distribution and completion of problem issues, service requests and change requests assigned.
ESSENTIAL FUNCTIONS
QUALIFICATIONS
OTHER DETAILS
$26.44 - $31.25 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our .
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
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Clic aqui para ver la EEO es la Ley poster en espanol. Poster- Spanish
Clic aqui para ver la EEO es la Ley suplemento en espanol.Supplement- Spanish
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