Please contact your Administrator to change your authorization settings.
- WHO WE ARE
This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.
We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.
We are committed to supporting a diverse workforce that reflects the communities that we serve.
Join an award-winning wastewater industry leader in protecting our environment! Metropolitan Council Environmental Services (MCES) operates and maintains the wastewater collection and treatment system in the Twin Cities metropolitan region. It also provides coordinated long-range water resources and supply planning, air and water quality monitoring to meet future needs. MCES treatment plants consistently earn state and national awards for complete compliance with their environmental permits. MCES received a Governor's Award as a Great Place to Work.
To find out more about the Environmental Services division, please click on the link for more information: .
How your work would contribute to our organization and the Twin Cities region:
The Program Technical Specialist (Advanced Administrative Specialist) provides advanced administrative and technical support as well as customer service for the Sewer Availability Charge (SAC) unit of the Metropolitan Council's Environmental Services Finance office with limited supervision. This position requires high attention to detail with administrative/technical duties to include review building plan submittals for completeness and accuracy, electronic filing, complex database work, SAC determination charge and credit estimates, and property and SAC information research. Customer service includes answering non-routine verbal and electronic inquiries regarding: the program, status of SAC determinations in process and submittal process, and helping applicants understand the rationale for the fee, community outreach and electronic communications and website updates.
The preferred work schedule is Monday-Friday within the hours of 7:00 a.m. - 5:00 p.m. The position is eligible for full time benefits including a hybrid onsite/telework arrangement. Onsite work will be required at Met Council facilities.- What you would do in this job
- Perform broad and varied administrative support in a high-pressure office.
- Follow precedents and procedures based on past practices within a program which regularly requires interpretation.
- Document, file, and work to improve the organization of filing and administration. In addition, the position will implement document retention to satisfy project requirements and will lead the copying, scanning, archiving and distributing of project office documents.
- Frequently decipher technical data and determine accuracy (reviews data for anomalies and inconsistencies and determines the correct/incorrect areas and fees).
- Review determination submittals which include reviewing forms for completeness, evaluate building plans to ensure the correct plans are sent, plans have all required information on them, and scale is correct.
- Responsible for independently completing complex non-routine tasks (creates and designs graphs, charts and statistical presentations using various specialized tools).
- Conduct external and electronic SAC communications.
- Perform complex data entry into Oracle SAC Database and Application Xtender.
- Review and answers correspondence and telephone inquiries; compose SAC determination letters and prepare for review and delivery.
- Organize SAC community trainings, work groups and task forces.
- Perform other duties as assigned. Due to the nature of this position, it is expected a variety of additional administrative and technical duties will be performed.
- What education and experience are required for this job (minimum qualifications)
Any of the following combinations of experience (providing complex administrative support in a medium-to-large organization) and completed education (degree field of study in Business Administration, Communications/Writing, Construction, or related field):
- Bachelor's degree with one (1) year of experience
- Associate degree with three (3) years of experience
- High school diploma/GED with five (5) years of experience
What additional skills and experience would be helpful in this job (desired qualifications):- Knowledge of Metropolitan Council Environmental Services, public utilities, city government, redevelopment, or construction administration.
- Experience working with an Oracle database (or other database system) and an electronic document management system.
- Experience working with building permits, building plans or similar technical information.
- Experience working in a position that requires review of compliance with rules and procedures.
- Experience working in customer service including responding to customers via email and phone.
- Experience working and collaborating in diverse, multicultural, and inclusive environments.
- Experience with outreach to cross-cultural communities.
What knowledge, skills and abilities you should have within the first six months on the job- Skilled in building plan reviews to recognize correct scale, labels and completeness.
- Ability to perform under limited supervision recognizing when assistance or guidance is required to set priorities or redirect workload.
- Ability to display independent judgment, initiative and organization in solving a variety of problems.
- Proficient computer skills using Microsoft Word, Excel, PowerPoint and Outlook, electronic document management system and an Oracle database.
- Knowledge of financial concepts and possession of mathematical skills.
- Knowledge of basic and commonly used office skills, procedures and equipment.
- Ability to perform detailed data entry with efficiency and accuracy.
- Ability to verbally communicate information clearly, concisely and with a calm professional demeanor in a high intensity and acrimonious job.
- Ability to effectively organize multiple tasks and establish work priorities within deadlines.
- Ability to review data, reports and correspondence for details and accuracy.
What you can expect from us:- We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
- We encourage our employees to develop their skills through on-site training and tuition reimbursement.
- We provide a competitive salary, excellent benefits and a good work/life balance.
- Additional information
Union: AFSCME Grade E
FLSA Status: Non-exempt
Safety Sensitive: No
What steps the recruitment process involves:- We review your minimum qualifications.
- We rate your education and experience.
- We conduct a structured panel interview.
- We conduct a selection interview.
If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.
If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.
IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.
The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.
If you have a disability that requires accommodation during the selection process, please email .