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| Job ID | 2024-11128 | # of Openings | 1 | Category | Project Management |
At LMI, we're reimagining the path from insight to outcome at The New Speed of Possible. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting to evolving mission needs.
LMI is seeking a Technical Program Manager with Contact Center management experience to support our Department of Veteran Affairs (VA) customer. The Program Manager is responsible for turning customers into advocates by pioneering valuable solutions, delivering on commitments, and facilitating an exceptional experience. This role primarily oversees the activities associated with executing solutions and delivering services for customer projects. This includes leading our Project and Program Management staff, managing project resources including subcontractors, and ensuring quality performance. The PM is expected to operate their programs in an entrepreneurial manner to grow, mature, and develop its customer base, capabilities, resources. Additionally, this role collaborates with other departments to support common strategic goals including sales, revenue, engagement, among others.
- Provide overall leadership responsibility and be accountable for the projects within your program.
- Lead, oversee, and direct multiple project teams and subcontractor team members to deliver exceptionally client rated products and/or services.
- Conduct project planning, quality control, risk mitigation, and critical thinking to optimize outcomes.
- Deliver program outcomes on time, within budget, while ensuring contract deliverables meet all requirements.
- Maintain and nurture strategic and tactical partnerships.
- Properly oversee subcontract/subcontractor management and execution.
- Ensure quality service delivery in alignment with LMI's ISO certified Quality Management System.
- Effectively manage program budget to support overall company objectives.
- Support company growth within new and established markets by identifying and nurturing opportunities to expand services and/or products for new and existing clients.
- Spearhead corporate initiatives to establish, maintain and improve company policies and procedures.
- Proactively identify and mitigate problems, issues or concerns to minimize overall impacts to clients or internal stakeholders.
- Inspire your teammates; train, grow, reward, empower; and provide mentoring and feedback for professional development of your teammates.
- Provide thought leadership on project management, governance, and service delivery.
- Collaborate regularly with other PMs and groups on cross functional initiatives to improve overall company performance and ensure consistent performance across all programs.
- Work closely with the HR team and clients to staff government contracts.
- Utilize domain knowledge to develop, write, review and edit business proposals; as well as staffing plans, budgets, conducting red team reviews, and prepare reference materials.
- Additional duties as assigned.
MINIMUM:
- Bachelor's Degree in business, computer science, or engineering
- 7-10 years' experience in field
- PMP Certification
- 3-5 years' Experience managing enterprise to large Contact Center migrations, particularly with CCaaS and Cloud.
- Experience in agile methodologies
- LMI may choose to substitute education with relevant experience
DESIRED SKILLS:
Graduate degree in business, computer science, or engineering
Experience managing contracts with, or serving for, the Dept of Veterans Affairs
Experience managing contracts with ceiling in the range of $25M-$50M
Experience managing subcontract services and products
Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication
Experience in group facilitation, including with groups of senior organizational leaders
Ability to work in a fast-paced and dynamic environment
A deep, natural curiosity and strong interpersonal, verbal, and written communication skills
Ability to be nimble through constant change and unexpected challenges
Self-starter and results-oriented, able to work under minimal mentorship
LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other factors protected by applicable law. We welcome applications for employment from qualified disabled veterans, veterans of the Vietnam era, and other covered veterans.