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The Building People, LLC, has positions open for Work Order Support Technician. The successful candidate will be responsible for answering incoming customer calls, utilizing standard operating procedures (SOPs) for documenting restoration, repair, renovation, re-upholstering and cleaning of office furnishings and equipment. In addition, the Work Order Support Technicians will be responsible for incoming service calls. Service calls will include ticketing, delivery/repair actions, and warehousing. The Work Order Support Technician is often the first point of contact for customers' product and service issues, so we are interested in hiring individuals with a commitment to customer service and satisfaction and an ability to make quick and accurate decisions.
Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirements. Only local candidates will be considered.
Responsibilities include:
- Load and unload incoming and outgoing materials and products
- Identify and label materials, and record their locations in the warehouse/on the shelves to maintain inventory
- Manage help desk requests from beginning through resolution
- Provide restoration, repair, and cleaning of office equipment when applicable
- Document call requests and queuing them for resolution
- Close out completed service tickets
- Track and providing a weekly report of disposition of all service calls
- Work with repair staff to ensure client needs are met.
Required Experience & Skills
- Ability to answer, record, and track inbound phone calls.
- Exceptional customer service skills, over the phone and in person, with all levels of employees, including vendors, clients, contractors, and the public.
- Experience in furniture restoration and repair
- Strong organizational skills are needed, and the successful candidate will be detail-oriented.
- Strong ability to plan, schedule, and forecast resource requirements for customer service calls.
- Provide general administrative and clerical support including the senior management team.
- Advanced proficiency in Microsoft products, such as Outlook, Word, Excel, and PowerPoint.
- Must be able to lift 50 lbs
Required Qualification
- Active Secret Clearance Required
Required Education
- High School Diploma
*Our positions may require a background screening and clearance directly from the Government.
ADDITIONAL INFORMATION
Competitive benefits for eligible employees include:
- Medical & Rx
- Dental
- Vision
- Flexible Spending Accounts
- 401(k) Retirement Plan
- Life Insurance/AD&D
- Long Term Disability and Short-Term Disability
- Paid Time Off
- Holiday Pay
All positions require a background check after acceptance of our offer. The selected candidate will be eligible to begin employment before the background check has been finalized. However, continued employment will be contingent upon the results of your reference/background check from The Building People, LLC. Your position may require special credentialing, clearance, and access as a condition of employment. In the event the government or client does not sponsor or approve your clearance, it may result in termination of your employment.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
For more information, view the EEO is the Law Poster and Pay Transparency Statement.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.