As a Manager, Sales Support, you will be responsible for managing a team that handles a diverse range of Salesforce cases for our Sales, Account Management, and Government teams encompassing CPQ (Configure, Price, Quote), contracting, security assessments, Q/A, system issues, vendor/client form completion, account changes, and other administrative tasks They will also be responsible for overseeing and optimizing the day-to-day operations and leading a team providing guidance, coaching, and support.

You will:

• Demonstrate experience and ability utilizing Salesforce CPQ/CLM tool.
• Manage the request queue while strategically allocating resources to meet service level agreements and deadlines while monitoring workload to adjust priorities as necessary to ensure timely completion of tasks.
• Handle complex and escalated cases that require specialized knowledge and expertise, providing timely resolution and exceptional customer service.
• Leads and manages a team of sales support professionals, providing guidance, coaching, and support to ensure team effectiveness and productivity. Conduct regular team meetings and one-on-one sessions for performance feedback and development.
• Develop and implement standard operating procedures (SOPs) to streamline sales support operations and ensure consistency and efficiency. Document existing processes and identify areas for improvement. Train team members on SOPs and ensure adherence to established procedures.
• Implement efficient workflows and tools to optimize case management processes.
• Conduct thorough QA checks on contracts and related documents to ensure accuracy, completeness, and adherence to company policies and standards related to pricing items.
• Collaborate with cross-functional teams such as Sales, Marketing, Contracts, Business Systems, and Finance teams to resolve issues promptly, fostering a collaborative environment, aligning on goals & priorities, and driving continuous improvement in support processes.
• Collaborate with relevant teams to address the root causes of complex issues and prevent recurrence.
• Monitor key performance indicators (KPIs) and metrics to assess the performance of the sales support team and identify areas for improvement. Analyze data to identify trends, areas for improvement, and opportunities for optimization.
• Provide regular reports and updates to leadership on sales support activities, challenges, and opportunities.
• Foster a culture of continuous improvement, innovation, and excellence within the sales support team. Solicit feedback from team members and stakeholders to identify areas for improvement.
• Cultivate a concierge mindset within the sales support team, emphasizing the importance of providing exceptional service to Sales and Account Management teams.
• Encourage proactive communication and anticipation of internal customer needs. Develop strategies to personalize support and exceed internal customer expectations.

What We're Looking For:

• Bachelor's degree in business administration, sales, marketing, or a closely related field or, equivalent years of experience required.
• At least 3 years of experience in a sales support or sales operations management role is required.
• Strong understanding of CPQ processes, contracting principles, and sales operations best practices required.
• Advanced proficiency in CRM software (e.g., Salesforce) and other sales support tools and systems is required.
• Experience with CPQ/CLM tool (Apttus or similar) required.
• Proven track record of consistently surpassing performance targets and objectives.
• Ability to travel up to 20% of the time to Annual Kickoff, Sales onsite training, and other MCG-sponsored events is required.

Pay Range: $94,000- $131,300

Other compensation: Bonus Eligible

Perks & Benefits:

Remote work

Medical, dental, vision, life, and disability insurance

401K retirement plan; flexible spending and health savings account

15 days of paid time off + additional front-loaded personal days

14 company-recognized holidays + paid volunteer days

8 weeks of paid parental leave + 10 weeks of paid bonding leave

LGBTQ+ Health Services

Pet insurance

Check out more of our benefits here:

We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it.

MCG Health is a Seattle, Washington-based company and is considering remote candidates with a preference for candidates in the Mountain or Central time zone.