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We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Monitoring Cloud is seeking engineers to architect, implement, deliver and operate our monitoring & analytic services that run in the public cloud at massive scale.

Monitoring Cloud is an integral part of the Salesforce Infrastructure that provides key insights for all development teams to quickly detect and remediate incidents to ensure the highest availability of Salesforce products for our customers. This cloud owns the entire telemetry stack starting with the agents that emit, collect and ship telemetry to large-scale backend systems that store data and enable efficient and low-latency queries to provide valuable insights. We support all the key pillars of telemetry - metrics, logs, traces and events at massive scale. Our teams have built these services using a combination of open source technologies and home grown technologies, both of which were essential at Salesforce scale and this has been architected from the ground up to run efficiently in the public cloud.

We are looking to add engineers, with experience building and owning distributed services, who can step up and own big chunks of this vision on these projects. You'll be challenged to blend customer-centric principles, industry-changing innovation, and the reliable delivery of new technologies. You will work directly with engineering, product, and design, to create experiences that reinforce the Salesforce brand by delighting and wowing our customers with highly reliable and available services.


Responsibilities

Design, develop and deploy features to enhance large-scale observability services being built for Salesforce Work with engineering and product leadership to evolve the feature roadmap by showing creativity and innovation Demonstrate effective service ownership by monitoring your own service and taking proactive action during incidents Engage with customers and Product Managers (PMs) to deeply comprehend their requirements and concerns, swiftly addressing them with precision and efficacy. Champion efforts to reduce engineering toil and enhance team productivity by automating manual procedures and moving code to config Present your work at tech talks, cloud demos and conferences to show case the work and iterate using feedback

Required Skills/Experiences

• B.S/M.S. in Computer Sciences or equivalent field with 5+ years of software development experience

• Experience building highly scalable, available, and real-time data management services

• Deep understanding and experience building services on the public cloud (AWS, GCP, Azure, etc)

• Strong experience writing services/software in a Linux/UNIX environment in one or more of the following languages: Java, Python, Perl, Ruby, Go, Scala

• Comfortable in a fast-paced environment focused on delivering production code at a regular cadence using Agile techniques, tools, and methodologies.

• Excellent written and verbal communication that helps collaborate effectively and efficiently in distributed scrum teams.

Desired Skills/Experiences

• Expertise in building Big Data Services using open source technologies like Elastic Search, Flink, Logstash, Kakfa, MongoDB, Hadoop, Spark, Trino/Presto, Hive, Airflow, Splunk

• Experience working with CI/CD technologies (such as Spinnaker), Docker and Terraform

• Experience using SQL and/or NoSQL databases e.g. Oracle, Hbase etc

• Experience with Spring, gRPC, REST and the HTTP protocol

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