Edera L3C is a fast-growing healthcare innovation consultancy that addresses today's issues and helps create tomorrow's solutions by connecting the brightest minds in healthcare. Our L3C designation means we are a "purpose before profit" social enterprise venture. We concentrate on a socially beneficial mission to transform organizations rather than being driven to maximize income; profits beyond our business sustainability goals are reinvested into communities or clients.

Our team of management, technology, and creative services consultants work collaboratively with industry experts who bring deep experience and expertise to create transformational business solutions.We believe complex challenges and multi-faceted opportunities call for multi-disciplinary approaches and that is how we work. We bring industry best practices from the private sector to government and from government to the private sector to transform healthcare.We work with both public and private sector clients.

Edera is seeking a professional and experienced IT Support Specialist to be responsible for supporting our medical clinic environment. The ideal candidate will have a strong technical background and focus on managing the endpoint systems, medical equipment, and associated technologies listed below will be key to success in this role.

TECHNICAL RESPONSIBILITIES:
* Provide tier 1 support for medical clinics and support teams, including break-fix, root cause analysis, and preventative analysis.
* Facilitate support for anything related to End User Computing environment, focusing on Clinical Operations, Security Protection, Access Management, Onboarding, and Offboarding staff.
* Partner with the technology and clinical leads to develop solutions.
* Maintain and expand existing IT Knowledge Base.
* Maintain hardware inventory and reporting.
* Package, test, and deploy new applications, as needed.
* Expertise in troubleshooting Office 365 Apps, including Outlook, Teams, OneDrive, and OneNote.
* Security and Compliance: Implement and Maintain security best practices. Monitor and respond to security incidents related to mobile devices and endpoints.

TECHNICAL QUALIFICATIONS:
* Possess desktop support experience in a fast-paced and growing environment.
* Proven experience with EHR systems, patient kiosks, and medical devices (Spirometer, EKG, etc.).
* Proven experience with Windows 11, Microsoft 365, and Microsoft Entra.
* Experience developing and testing software packages using Microsoft Intune Endpoint Manager.
* Experience managing desktop environments using Microsoft Intune Endpoint Manager.

GENERAL QUALIFICATIONS:
* Proficient communication skills, both written and verbal.
* Possess sound organization skills.
* Candidate is motivated to learn and grow professionally.
* Required to participate in a rotating after-hours on-call schedule

Job Type: Full-time
On Site Location: Remote with 20% travel
Salary Range: $80,000 - $90,000


All applicants must be US citizens and able to obtain a Public Trust clearance. Edera participates in the E-Verify program. Edera is a drug-free workplace.


Edera is an Equal Opportunity and Affirmative Action Employer. Edera prohibits discrimination against individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law. Edera takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or veteran status.