Responsibilities include but are not limited to:
Contributes to key customer experience initiatives by serving as primary point of contact with BCBS companies. Lead internal workgroup and 1-1 meetings, promote best practice sharing and research. Ability to listen and deeply understand business needs and priorities in effort to identify areas of opportunity.
Lead the development, implementation and maintenance of tools that will streamline interactions with BCBS companies and catalog best practices (e.g. customer database, asset management system, etc.)
Monitor social channels and source relevant user generated content from companies.
Develop and support virtual, in-person and hybrid events, meetings, and workshops to drive continuous engagement and participation.
Create repeatable method to track, measure and communicate BCBS company stories, best practices, and the impact to our members and/or business. Oversee the development of assets (e.g. tools and resources) to enable utilization.
Keeps current on divisional, Association and industry trends and technical offerings/requirements as input for Plan and Association decisions.
Act as a BCBS company SME and present customer knowledge and/or recommendations to cross-functional teams, BCBSA management and leadership as needed. Participate and contribute to ad-hoc projects that contribute to the broader team goals.
Required Education, Certifications and Experience
Bachelor's degree in business, operations, healthcare administration or related field, or equivalent work experience.
5 years' related business experience.
3 years' event coordination, logistics and execution experience for small to mid-size meetings, workshops or events.
Experience in relationship management and applicable tools.
Experience building a consensus to gain alignment across multiple stakeholders.
Strong interpersonal skills including positivity, professionalism, persuasiveness, and courtesy with and a service-oriented mindset.
Ability to communicate effectively with all levels of staff, front-line to senior leadership.
Excellent oral, written and presentation skills/communications.
Solid time management and prioritization skills.
Curious learner and passion for bringing people together for purpose.
Demonstrated analytical and problem-solving skills and ability to make connections.
Excellent communicator and connector with the ability to listen deeply to understand and distill information to identify gaps and opportunities.
Preferred Education, Certifications and Experience
Healthcare experience.
Experience or understanding of customer relationship management tools (e.g. SalesForce).
Facilitation and/or workshop design experience.
Professional (PAHM) or Fellow (FAHM) of the American Healthcare Management
People Management No
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