Are you a Senior Systems Administrator who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Assists Technical lead in Administration of ServiceNow Discovery, Service Mapping functions, and Third Party Integrations to support Multi Source CMDB which includes:
• Maintenance, Analysis and Optimization of Discovery schedules
• Ability to report on
• Number of CIs created or updated
• Duration of schedule completion
• Failed CI updates, discovery runs
• Remediation needs and performance of remediation activities
• Optimization opportunities of Discovery schedules to reduce quantity and increase frequency of run and ingestion
• Maintenance of Discovery credential information
• Credential optimization to reduce quantity & incorporate into CyberArk
• VA IP Range Sets Analysis for Discovery Expansion in relation to VASI System Discovery needs
• Participate in activities supporting:
• Maintenance of MID Servers in Production and Administers MID Servers
• Ad hoc task requested to support CMDB, CMDB Health, and Service Mapping
• Troubleshoot issues with CIs Health (Completeness, Compliance, Correctness)
• Analysis of CIs that are active operational but not Discovered
• Support IT Operations Management modules by conducting Sustainment activities such as:
• Work Daily tickets created by SCM team on missing CI's or attributes not picked up by discovery
• Work Daily tickets created by Service Mapping team to troubleshoot CI errors on map
• Develop, test, maintain integrations with SCCM, Solar Winds, Big Fix, Forescout, App Dynamics, ScienceLogic, Dynatrace, VCenter
• Develop Compliance rules and data precedence rules for integrations

• Technical administration skills on the ServiceNow platform, specifically within the IT Operations Management modules
• Strong understanding and experience of the Service Now CMDB discovery and Service mapping
• Strong understanding and experience with Service Now Service Graph Connectors and CMDB and Event Management Integrations
• Strong analytical skill
• Experience working in an Agile project methodologies
• Experience in technical solution architecture
• Good object-oriented programming skills
• Knowledge of at least one programming language such as Java, Python or C#
• Communicative, excellent presentation skills, consulting attitude
• Experience with Solar Winds, Big Fix, Forescout, App Dynamics, ScienceLogic, Dynatrace, VCenter
• Experience in continuous deployment and continuous integration
• Experience in drafting and implementing automation process

Education:

• Bachelor's Degree in Engineering, Computer Science, Systems, Business, or related scientific /technical discipline and 5+ years' work experience
• Eight (8) years of additional relevant experience may be substituted for education (13 years total)

Clearance:

• Moderate: Tier 2S (Standard MBI)

Location:

• 100% Remote, USA
• Monday - Friday (8:00 AM- 4:30 PM CST Time)

Pay Range:

• The pay for this position ranges from $42,730 to $69,500
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
• Also, certain positions are eligible for additional forms of compensation, such as bonuses
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/