JOB SUMMARY:

Provide business engagement and retention services to employers as well as job placement services to clients.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide bi-weekly (unemployed) and monthly (employed) outreach and support services to WFD participants who are seeking employment opportunities and/or maintaining current employment.
• Engage in one-on-one career preparation services including reviewing and updating career plans, providing job search assistance, creating, and editing resumes and cover letters, interview preparation and employment onboarding support.
• Assist WFD participants in accessing onsite computer labs to encourage job seeking.
• Maintain positive employer relationships which generate access to employment opportunities for training program graduates.
• Consistently communicate with assigned employers to ascertain hiring needs, requirements and preferences to provide qualified candidates to meet their needs.
• Facilitate hiring events, information sessions and pre-screen events to introduce employer partners to potential candidates.
• Conduct/arrange comprehensive assessment of job requirements and customer's ability to assure an appropriate job match.
• Responsible for tracking and meeting placement and retention goals
• Provides post-placement support for both employers and program graduates to assist with issues as they arise; promoting long-term job retention.
• Offer conflict resolution and intervention for employers and participants to address concerns surrounding employment.
• Provides follow-up to employers in the form of phone calls and/or visits to job sites as needed.
• Function as a feedback loop to job readiness and training components of WFD system with a goal to continuously improve client preparedness and ability to meet employer needs.
• Maintain up-to-date documentation within Goodwill's software systems of every aspect of client engagement, communication, job application status, job placement and retention.
• Prepare monthly and annual reports noting progress toward individual, team and organizational goals.
• Represent GIC at community events and partnership meetings; act as liaison to promote services.
• Participate as a member of the placement team responsible for ensuring that outcome-based performance standards are met.
• Participates actively in team meetings as well as provides support when necessary to team members.

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree in human services, human resources, marketing, sales, or related field required.
• Two 2 years of experience in job development, job coaching, job placement, case management, human services or human resources recruitment experience required.
• Strong customer service background in staffing services background preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must possess a current valid and unrestricted driver's license and be fully insured according to Maryland law.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Highly developed written, speaking, listening and professional communication skills with the ability to effectively communicate information to people at various levels of comprehension.
• Understanding and knowledge of conflict management techniques
• Strong attention to detail with the ability to complete tasks with numerous interruptions and limited direct supervision, Exception time management skills.
• Knowledge and understanding of current labor market trends, employment trends, and workplace cultures.
• Coaching and counseling skills with knowledge of standard teaching practices, methods and techniques
• Ability to ascertain facts by personal contact, observation and examination of records and reports.
• Knowledge and awareness of resources within the community
• Knowledge and understanding of case management skills, techniques, processes and standards.
• Ability to work closely with other members of a team for common goals.
• Results driven and people focused.
• Intermediate knowledge of Microsoft Office programs including Word, Excel, Outlook and PowerPoint; Intermediate knowledge of the Internet, including how to use web browsers to search for information.

PHYSICAL REQUIREMENTS:

Light

Lifting up to 20 pounds maximum with frequent lifting and/or carrying objects weighing up to 10 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

TRAVEL REQUIREMENTS:

Travel is defined as travel to all areas within Goodwill's territory (Cecil, Harford, Baltimore, Howard, and Anne Arundel Counties, Baltimore City and the entire Eastern Shore of Maryland). In some cases, long-distance travel, including overnights may be required but is typically planned in advance. In some cases, travel may be unplanned.

Up to 25% of working time

Must have access to personal vehicle

WORK ENVIRONMENT:

Limited

General office environment where the employee is infrequently exposed to moving mechanical parts, wet and/or humid conditions, fumes, airborne particles or outside weather conditions. The noise level is usually quiet.