Please contact your Administrator to change your authorization settings.
| Job ID | 2024-5634 | # of Openings | 3 | Category | Technical Services & Operations |
As part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritizing of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.
Responsibilities include:
- Monitoring dedicated queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams
- Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved
- Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work load
Clearance Required: TS/SCI with Full-scope Polygraph
Certifications: ITIL v3 Foundations certification desired but not required
Education/Years of Experience:
- Two (2) to four (4) years experience in customer service, help desk, or network operations center environment.
- Experience with Linux or Windows administration desired.
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for more than 35 years.Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Information Management Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin .