Inserso is seeking a candidate to join our team to provide mission-critical support as our Technical Project Manager/Operations Center Manager. This position will be the primary point of contact for managing a support team of approximately 33 FTEs providing NOC, NOSC, Service Desk, and ServiceNow support on a 24x7 NOC and Service Desk support contract. The Technical Project Manager will manage Task Order planning, execution and reporting to meet cost, schedule, and performance requirements.

Responsibilities:

• The Technical Project Manager (PM)/OPS Center Manager shall act as the single point of contact for USSS who will own all Contractor activities related to this order.
• Manage the cost, schedule and performance of Government contracts of similar scope, size, and complexity.
• Provide management oversight of multiple concurrent project activities across multiple Information Technology disciplines.
• Understand and perform a variety of project/program management techniques and methods for Information Technology used throughout DHS and similar agencies.
• Knowledge of IT Service Management (ITSM) processes.
• Knowledge of IT Operations Center functions and processes.
• Perform in a dynamic work environment including the ability to coordinate and perform multiple assignments.
• Demonstrate excellent communication skills - both written and verbal.
• Demonstrate experience working independently to resolve complex issues.
• Initiate, coordinate, and assist with onboarding and offboarding contractor personnel.
• Adequately supervise contractor personnel.
• Ensure that contractor personnel perform professionally and provide deliverables in a timely comprehensible manner.
• Ensure that contractor employees are aware of, and understand and abide by USSS established rules, regulations, and practices.
• Be responsible for control, coordination, and execution of all activities to complete tasks in accordance with this order.
• Discuss and plan daily activities, workload and job scheduling priorities with the USSS PM and PO.
• Be technically skilled in managing an IT operations center (SD, NOC, and NOSC).
• Coordinate with the Security Operations Center (SOC) in assessments and incident responses.
• Ensure corrective measures have been documented and incorporated as part of problem management to support a reduction in incidents.
• Ensure that the knowledge base, standard operating procedures, and technical documentation are maintained and augmented by staff.

Required Skills/Experience:

• Must be a US citizen.
• Top Secret clearance required and possibily SCI requirement as needed but this is not required prior to USSS onboarding.
• Certification: PMP (Project Management Professional).
• Bachelor's degree in Cybersecurity, Computer Science, Computer Information Systems, or Information Technology, or 10 years of equivalent experience in verifying stability, interoperability, portability, security, and scalability of system architecture.
• Experience with leading IT Operation Centers (i.e., NOSC) for environments of similar size, scope, and complexity as USSS is required.
• The Technical PM must be equipped with proven experience and skillsets.

Preferred Skills/Experience:

• Master's degree in Cyberseurity, Computer Science, Computer Information Systems, or Information Technology.
• ITIL 4 Foundation certification.

Physical and/or Mental Qualifications:

• Effectively communicate with customers, stakeholders, and technical specialists

EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job.