Inserso is seeking a candidate to join our team to provide mission-critical support as our ServiceNow Platform Administrator/ENT Tools Lead. This Key Personnel will be the primary point of contact for USSS on-premises instance of the ServiceNow Software Platform.

Responsibilities:

• Administering and maintaining ServiceNow for environments of similar size, scope, and complexity as USSS.
• Troubleshooting ServiceNow and providing product support for the platform.
• Generate daily- or ad-hoc-occurring tasks inherent to overseeing an enterprise application, such as administration of user accounts, groups, roles, lookup table data, and Service Catalog items.
• Creating dashboards, reports, charts, graphs and record lists.
• Administering and maintaining all non-ServiceNow technologies which are involved in successfully operating the ServiceNow solution including but not limited to:
  • Linux and Windows Server operating systems.
  • Enterprise-grade databases such as Oracle or SQL Server.
  • Any other technologies necessary to operate ServiceNow, such as middleware, web server software, web application server software, etc.
• Design and develop ServiceNow solutions tailored specifically for customer governance models, Service Level Objectives and mission needs.
• Design infrastructure and data flow architecture for new and existing ServiceNow solutions.
• Lead a team of personnel performing ServiceNow deployment and O&M.
• Lead ServiceNow developments via methods such as Business Rules, Client Scripts, UI Actions, UI Pages, etc.
• Develop integrations to/from ServiceNow and third-party tools using web services or other methods.
• Applying a broad range of IT system architecture, engineering, and integration across a broad portfolio of IT systems, software, and infrastructure solutions.

Required Skills/Experience:

• Must be a U.S. citizen.
• Secret clearance.
• Bachelor's degree in computer science, Computer Information Systems or Information Technology, or 4 years of hands-on technical experience in the IT industry.
• ServiceNow Certified System Administrator certification.
• ServiceNow Certified Implementation Specialist certification.
• ITIL 4 Foundation certification.
• Understanding of best practice frameworks such as ITIL.
• Experience working in a team of personnel performing ServiceNow deployment and O&M.
• Demonstrated expertise in IT system architecture, engineering, and integration; and the ability to apply this expertise across a broad portfolio of IT systems, software, and infrastructure solutions.
• Experience working in a trusted solution advisor role and interfacing directly with clients.

Preferred Skills/Experience:

• Master's degree in Cybersecurity, Computer Science, Computer Information Systems or Information Technology.

Physical and/or Mental Qualifications:

• Effectively communicate with customers, stakeholders, and technical specialists.
• May require an individual to position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.

EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job.