The Staffing Director is responsible for scheduling all events within Occasions Caterers, recruiting for all front-line service staff (Captains, Servers, Bartenders, and Maintenance positions and personally manage the training outcome to maintain high performance of the entire team during the events and back in Occasions.

Essential Functions:
* Responsible for the overall success of service at all events
* Manage labor costs and ALL budgetary parameters. Provide accurate and timely reporting to the Vice President Operation & Vice president of Finance.
* Develop and maintain SOPs for scheduling staff and daily operations of the Department.
* Serve as the liaison between the staffing department and other departments, always ensuring clear and effective communication.
* Train and develop direct reports to solve day-to-day operational issues and reach short- and long-term performance goals.
* Motivate and discipline staff as needed after consulting "where applicable "with Vice President
* Manage department level human resources responsibilities including record keepings, compliance, trainings, hiring and firing, and conflict resolution, event staffing, onsite training, VIP. Requirements, security & badging
* Support and oversee the recruiting and onboarding efforts. Use a data driven approach to achieve hiring goals.
* Develop and maintain a robust training and orientation program to ensure team members can provide the highest level of hospitality.
* Routinely visit events for quality control and standards assessments such as monthly audits and secret shopper's program
* Strategize and drive revenue generation from Service Only events.
* Analyze data and maintain awareness of market competition.
* Database maintenance and deep-rooted knowledge with inner workings tasks of CaterXpert is a must

Competencies:
* Excellent verbal, listening and written communication skills.
* Ability to utilize multiple programs and platforms such as CaterXpert, Microsoft Office
* Strong organizational skills, multi-tasking, and time management abilities
* Ability to work in a team environment and to collaborate with a variety of personnel.
* Strategic & Operations Planning and Project Management
* Conflict Identification, Team Management and Staff Performance Assessment
* Quality Assurance focus
* Comfortable delivering frequent direct written and oral feedback.
* Bilingual (English, Spanish) IS A PLUS