We are seeking aAdministrative Coordinatorwho will provide administrative support, including scheduling and monitoring in-basket requests, obtaining prerequisites for scheduling, keeping up with the changing requirements and policies of insurers, obtaining prior authorizations, sending medical records/documentation.

Specific Duties & Responsibilities

• Work with payers to learn requirements and obtain necessary authorizations for clinical procedures, services, medication and supplies.
• Review schedules in advance to prevent and fill open slots.
• Assist with non-formulary PA requests using covermymeds.
• Educate patients authoritatively about their coverage and payment responsibilities.
• Explain and have patients sign necessary documentation related to insurance coverage.
• Obtain outside medical records as needed.
• Act as point person for questions from interdisciplinary divisions such as the Call Center and Centralized Surgical Scheduling; able to direct to appropriate entity.
• Resolve patient questions promptly. Involve other divisions as needed (e.g. Billing).
• Work with Research IT to develop and maintain study web-page.
• Conduct recruitment, screening and enrolling of eligible patients into laboratory protocols.
• Verify patient eligibility for studies by comparing patient history and clinical laboratory results with protocol requirements.
• Answer office phone, make travel arrangements, maintain filing system.
• Coordinate travel arrangements for conferences and meetings, ensuring registration for medical conferences and continuing education including processing forms for necessary tuition remission.
• Prepare edits and update detailed conference and travel itinerary.
• Coordinate large meetings and/or seminars.
• Manage the transcription process. Transcribe when necessary, compose and distribute correspondence, email and manages, organize and maintain confidential files.
• Support fund raising activities with donors and VIPs. Work with the Wilmer Development office/Research Manager through assisting the preparation of materials, background information, follow up contacts, and correspondence.
• Make appointments ensuring to link to research for proper billing for clinical research patients.
• Oversee research patients in CRMS.
• Assist with potential study survey completion.
• Schedule site study visits, monitoring visits and other internal research meetings.
• Schedule outside research meetings, symposiums including calendar, travel, reimbursements.
• Order study related supplies in SAP.
• Liaise between grants and contracts office and PI.
• Enter study proposals into COEUS.
• Scan proper study documents into patients' chart, including signed informed consent, and CRMS billing inquiries.
• Inform participants of upcoming scheduled clinic and research appointments.
• Register and pay participants through established electronic system and include tax documents when necessary.
• Maintain tracking systems for devices, parking vouchers, payment cards, and other study supplies.
• Coordinate the distribution adherence tracking devices to clinical sites, participants and companies.
• Liaise between multiple collaborators and study team members, including physicians, clinic administrators.

• High School Diploma or graduation equivalent.
• Three years related experience.
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Classified Title: Administrative Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Salary Range: $18.00 - $33.50 HRLY ($61,620 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:00 am - 4:30 pm
Exempt Status:Non-Exempt
Location:School of Medicine Campus
Department name: SOM Oph Anterior Segment
Personnel area: School of Medicine